Laguna Health offers Conversational AI care management solutions that improve care manager efficiency and performance. Laguna solutions include a browser extension and integrated platform that provide live transcriptions and structured summaries, conversation tips, suggested insights and pathways, as well as training and quality reviews. It supports out-of-the-box integrations with cloud based CRMs/EHRs and call center software like Salesforce and Pega.

Switchboard MD Call Center is a healthcare-focused call center solution that integrates advanced AI-driven features like live transcription, call summarization, sentiment analysis, and real-time message routing to streamline both clinical and non-clinical communications. This allows call center agents to focus more on patient interactions while reducing manual tasks.

Verbal is an AI-enabled agent assistance and performance improvement platform designed for clinical operations across healthcare providers and payers, from providers to call center staff. Verbal integrates with leading voice and video communications platforms to capture real-time audio for analysis. It offers real-time reminders and feedback to clinicians and staff, automatically generating notes from patient interactions. Each customer's AI model and checklist is customized to align with their specific communication practices, comparing transcripts against organizational best practices. Additionally, Verbal provides post-call assessments, adherence scores, patient summaries, and captures metrics like speaker pace, listen/talk ratio, and sentiment, all viewable through a manager dashboard.

Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.

Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.

Amazon Connect is a cloud-based contact center service by AWS that provides a unified interface for handling customer interactions via voice, chat, and tasks. It includes capabilities such as skills-based routing to match customers with the best-suited agent, real-time caller authentication, and fraud detection using voice characteristics, and detailed case management to track and resolve customer issues across multiple interactions. Additionally, it offers advanced analytics for sentiment analysis, transcription, and compliance monitoring, as well as tools for agent productivity like generative AI-powered assistance and customizable step-by-step guides.

Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.

BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction. Bright Pattern’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI-enabled solutions include speech and voice recognition for authentication, agent assistance providing suggestions during chat, automated triage, sentiment detection to coach agents, and IVA bots

Convin is AI contact center software that automates call QA and agent coaching and identifies behaviors and actions to improve contact center performance.

Denim Health provides solutions for patient engagement and call center optimization. Their offerings include patient authentication, virtual agent-assisted care, and automated call deflection for handling tasks like appointment scheduling. Additionally, they focus on care gap closure using omni-channel communication to enhance care management. These tools aim to improve patient experience and reduce administrative burden by integrating multiple patient interaction channels into a unified system.

Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts. Dialpad’s AI engine uses automatic speech recognition, natural language processes, semantic search, and generative AI to deliver summaries and enable agents. Dialpad’s solutions are not specific to healthcare but they serve clients in healthcare and related industries.

First Outcomes offers AI-driven solutions for healthcare practices, focusing on front desk, call center, and mid-office automation. Their AI patient service representatives manage tasks such as appointment scheduling, prescription refills, patient payments, and post-procedure follow-ups. The system supports English and Spanish, operates 24/7, and integrates with EHR systems.

Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions. They are also applying AI to contact center analytics and after-call workflow automation.

Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.

Justcall is a customer communication platform using AI to automate outbound campaign and improve efficiency of contact center operations. Justcall’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients.

Level AI is an AI contact center intelligence and automation platform that analyzes voice and chat encounters, provides live recommendations to agents, and automates QA.

NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.

ReflexAI provides AI-powered tools for contact centers, offering advanced training simulations and automated quality assurance (QA). The platform’s AI-driven roleplays help teams prepare for complex conversations, such as crisis intervention, while the QA system analyzes interactions to provide feedback and performance insights. ReflexAI supports industries like healthcare and mental health, ensuring that responders are equipped for high-stakes situations through scalable and personalized training.

Rotera Alyks is a digital assistant and revenue cycle automation platform designed to assist with call center operations, real-time insurance discovery, denials management, and knowledge management by providing actionable suggestions and automating routine tasks. The platform can integrate with EHRs and other systems via API, and supports customized workflows.

RozieAI provides AI-powered solutions designed to improve customer service in healthcare and other service-oriented industries. Its primary platform, Rozie Care, enables organizations to handle high volumes of personalized interactions by leveraging AI to access institutional knowledge and offer guided workflows. This tool helps frontline employees respond effectively to customer needs by suggesting solutions and automating certain tasks, which reduces the need for repetitive data searches during interactions.

SpinSci offers AI-enhanced patient engagement solutions that integrate with electronic health records (EHRs) and customer relationship management (CRM) systems to improve communication between patients and healthcare providers. Their suite includes Patient Engage, which allows patients to manage appointments and billing through self-service channels like voice, text, or chat; Patient Assist, providing contact center agents with a comprehensive view of patient records to facilitate efficient triage and support; Patient Notify, delivering real-time notifications for appointments and prescriptions; and Patient Comply, ensuring secure and compliant payment transactions by automating the handling of sensitive information.

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.

UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.

Vox is an AI call center platform for Medicare distributors and carriers with AI voice agents, generative AI-powered insights, and real-time coaching for human agents. These AI voice agents, like the lead-qualifying agent Sophia, handle tasks such as screening potential leads, managing member inquiries, and conducting follow-up surveys, thus allowing human agents to focus on more complex interactions. The platform's Insight tool transcribes and analyzes every call, providing actionable data on customer interactions, which helps in improving sales strategies, customer satisfaction, and product design.

XSELL Technologies offers AI-powered solutions to enhance customer service interactions by providing real-time coaching for contact center agents. Its eXpert Language Model (XLM) analyzes top-performing agent behaviors and scales them across all interactions, ensuring that agents use effective strategies during calls.