AI Contact Center Agent Assistants

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Zendesk logo
Zendesk
Zendesk
(3 Transcripts)
AI Contact Center Intelligence
AI Contact Center Agent Assistants
AI Conversational Chat
Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.
Laguna Health logo
Laguna Health
Laguna Health
Care Management
AI Contact Center Intelligence
AI Contact Center Agent Assistants
Laguna Health offers Conversational AI care management solutions that improve care manager efficiency and performance. Laguna solutions include a browser extension and integrated platform that provide live transcriptions and structured summaries, conversation tips, suggested insights and pathways, as well as training and quality reviews.
Abstrakt logo
Abstrakt
Abstrakt
AI Contact Center Agent Assistants
Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.
Balto logo
Balto
Balto
AI Contact Center Agent Assistants
Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.
BirchAI logo
Birch.ai
BirchAI
AI Contact Center Intelligence
AI Contact Center Agent Assistants
BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.
Bright Pattern logo
Bright Pattern
Bright Pattern
AI Contact Center Agent Assistants
Patient-Facing AI Phone Calls
AI Contact Center Intelligence
Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction.
Convin logo
Convin
Convin
AI Contact Center Agent Assistants
AI Contact Center Intelligence
Convin is AI contact center software that automates call QA and agent coaching and identifies behaviors and actions to improve contact center performance.
Dialpad logo
Dialpad
Dialpad
AI Contact Center Agent Assistants
AI Contact Center Intelligence
AI Conversational Chat
Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts.
Five9 logo
Five9
Five9
AI Contact Center Intelligence
AI Contact Center Agent Assistants
Patient-Facing AI Phone Calls
Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions.
Genesys logo
Genesys
Genesys
AI Contact Center Intelligence
AI Contact Center Agent Assistants
Patient-Facing AI Phone Calls
AI Conversational Chat
Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance.
Justcall logo
Justcall
Justcall
AI Contact Center Intelligence
AI Contact Center Agent Assistants
Justcall is a customer communication platform using AI to automate outbound campaign and improve efficiency of contact center operations.
Level AI logo
Level AI
Level AI
AI Contact Center Intelligence
AI Contact Center Agent Assistants
Level AI is an AI contact center intelligence and automation platform that analyzes voice and chat encounters, provides live recommendations to agents, and automates QA.
NICE logo
NICE
NICE
AI Contact Center Agent Assistants
Patient-Facing AI Phone Calls
AI Conversational Chat
NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents.
Rotera Alyks logo
Rotera
Rotera Alyks
AI Contact Center Agent Assistants
Revenue Cycle Automation
Rotera Alyks is a digital assistant and revenue cycle automation platform designed to assist with call center operations, real-time insurance discovery, denials management, and knowledge management by providing actionable suggestions and automating routine tasks.
Talkdesk logo
Talkdesk
Talkdesk
AI Contact Center Agent Assistants
Patient-Facing AI Phone Calls
AI Conversational Chat
Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions.
UJET logo
ujet.cx
UJET
Patient-Facing AI Phone Calls
AI Contact Center Intelligence
AI Contact Center Agent Assistants
AI Conversational Chat
UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.
Verbal logo
Verbal
Verbal
AI Contact Center Intelligence
AI Contact Center Agent Assistants
Verbal is an AI-enabled agent assistance and performance improvement platform for virtual care providers. Providers make patient calls through the Verbal platform, which provides real-time reminders and feedback to clinicians, in addition to automatically generating notes from patient interactions.