Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.

Assort Health is a patient-facing AI call center for scheduling appointments and appointment reminders, with integrations into EHRs like Epic and Cerner.

Weave is a patient communications platform with features like phone services, texting, appointment reminders, team chat, payment processing, two-way texting, online review management, online scheduling, mobile app access, and call analytics.

Amperos Health is an AI agent for RCM-related outbound calling, focused on follow-ups for outstanding and denied claims. It calls insurance for claims status, investigates denied claims based on the reason for denial, and provides actionable steps to the RCM team to get paid faster.

Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.

CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.

Clearstep is a conversational AI platform that enables virtual triage, patient services, and clinical journey management, with solutions including a symptom checker for self-triage, automated patient engagement chatbots, and a chatbot for managing follow-ups and remote monitoring after hospitalization.

EliseAI is an AI contact center focused on automating routine administrative tasks. The platform offers 24/7 patient interaction capabilities like facilitating appointment scheduling, billing inquiries, and follow-ups through communication channels like email, calls, and texts.

Infinitus offers an outbound AI phone platform to handle calls like benefit verification, prior authorization, and prescription follow-up. It automates data collection processes with accuracy, integrates with existing healthcare systems, and supports a variety of standardized call flows.

Laguna Health offers Conversational AI care management solutions that improve care manager efficiency and performance. Laguna solutions include a browser extension and integrated platform that provide live transcriptions and structured summaries, conversation tips, suggested insights and pathways, as well as training and quality reviews. It supports out-of-the-box integrations with cloud based CRMs/EHRs and call center software like Salesforce and Pega.

Notable Assistant is an embeddable conversational assistant that enables appointment scheduling, bill payments, and prescription refills through provider websites and mobile apps, while integrating with EHR systems. The assistant supports 130 languages and is available 24/7, with customizable brand guidelines and analytics tooling for real-time patient insights.

Opkit is a customizable AI outbound phone call platform with both AI agents and human agents. Common use-cases include eligibility checks, prior authorizations, denied claim appeals, formulary checks, and appointment scheduling.

Puppeteer AI is a platform for building LLM-enabled conversational AI agents for use in virtual assistants, managing patient intake processes, and mental health companions. It enables real-time queries to APIs and databases for dynamic conversations, and comes with native HIPAA compliance for handling patient data.

SimboConnect is a patient-facing AI phone product that manages both inbound and outbound calls. It handles appointment scheduling, prescription refills, and billing inquiries, as well as post-procedure follow-up communications.

SuperDial is a platform for AI-enabled payer phone calls for insurance verification, prior authorization, credentialing and enrollment, and claim follow-ups. It offers a low-code UI for configuring call flows, placing calls, and viewing call results.

Syllable is an AI-driven platform that automates healthcare customer service interactions, including call handling and online inquiries for tasks like appointment scheduling and prescription refills.

Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.

Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.

Ada's is an AI-enabled symptom assessment tool for use in guiding patients to the appropriate care based on their symptoms. It integrates with EHR systems and operates effectively outside of clinic hours, reducing unnecessary treatments and emergency visits while collecting patient health information to support clinical decision-making.

AgentifAI offers an AI assistant named Alice that manages patient appointments and communications without human intervention using healthcare-specific LLMs. AgentifAI integrates with existing EHR and practice management systems.

Althea Health provides an AI-powered platform designed to automate administrative tasks in healthcare settings, such as complex calls, messages, and document processing. It integrates with existing EHR systems and provides personalized, multi-channel communication. The platform utilizes AI to reduce staff workload, increase patient compliance, and minimize missed appointments.

Amazon Connect is a cloud-based contact center service by AWS that provides a unified interface for handling customer interactions via voice, chat, and tasks. It includes capabilities such as skills-based routing to match customers with the best-suited agent, real-time caller authentication, and fraud detection using voice characteristics, and detailed case management to track and resolve customer issues across multiple interactions. Additionally, it offers advanced analytics for sentiment analysis, transcription, and compliance monitoring, as well as tools for agent productivity like generative AI-powered assistance and customizable step-by-step guides.

Artera is a patient communication platform that consolidates patient interactions from multiple departments and systems into a single view for improved patient engagement and operational efficiency. Key features include automated messaging, real-time sentiment tracking, and analytics, to help manage patient preferences, scheduling, and payments. The platform integrates with EHRs and supports multi-channel communication via text, email, and voice.

Authenticx is an AI contact center intelligence platform trained for healthcare that analyzes conversations and provides feedback focused on customer experience, agent performance, and compliance.

Avaamo offers a conversational AI platform with customizable, HIPAA-compliant virtual assistants to facilitate tasks like appointment scheduling, medication management, billing inquiries, delivery of test results, and other patient outreach. Avaamo integrates with Epic, and operates over text, email, and voice channels.

Azra is a care management platform that leverages AI to enhance specialty care through customizable care plans, patient engagement, and workflow automation. Key features include an AI-driven Care Concierge for personalized, evidence-based responses, Remote Therapeutic Monitoring (RTM), automated data collection, and advanced analytics. Azra's platform supports pre- and post-operative care, particularly in musculoskeletal health and orthopedics.

Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.

BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction. Bright Pattern’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI-enabled solutions include speech and voice recognition for authentication, agent assistance providing suggestions during chat, automated triage, sentiment detection to coach agents, and IVA bots

Call Journey is a conversation intelligence platform that uses AI to structure voice, text and email data and analyze interactions to improve contact center performance.

Convin is AI contact center software that automates call QA and agent coaching and identifies behaviors and actions to improve contact center performance.

Decoda Health is an AI-enabled patient billing and communications platform with a unified dashboard for centralized patient interactions and automated billing and invoicing. Key features include automated balance aging, AI-enabled messaging and calls for payment reminders and follow-ups, and integration with EHR/PMS systems.

Decoded Health offers Fusion Intake and Virtual Front Door. Fusion Intake automates the patient intake process using AI to gather comprehensive patient information, including medical history and medication reviews, and integrates this data into EHR systems. Virtual Front Door streamlines scheduling, registration, and financial processes, optimizing patient access and resource allocation.

Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts. Dialpad’s AI engine uses automatic speech recognition, natural language processes, semantic search, and generative AI to deliver summaries and enable agents. Dialpad’s solutions are not specific to healthcare but they serve clients in healthcare and related industries.

Fabric Health is a care enablement platform that includes the Digital Front Door, automating care navigation through an AI-enabled symptom checker, as well as patient intake, triage, and routing processes. The platform supports hybrid care, combining virtual and in-person visits, and automates clinical documentation to enhance clinical capacity. Additionally, Fabric Health offers patient engagement tools to reduce readmissions and improve outcomes.

First Outcomes offers AI-driven solutions for healthcare practices, focusing on front desk, call center, and mid-office automation. Their AI patient service representatives manage tasks such as appointment scheduling, prescription refills, patient payments, and post-procedure follow-ups. The system supports English and Spanish, operates 24/7, and integrates with EHR systems.

Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions. They are also applying AI to contact center analytics and after-call workflow automation.

Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.

Gong is a revenue-focused contact center analytics platform that uses AI to analyze conversation data across channels and generates performance insights.

Gridspace provides advanced conversational AI and speech analytics solutions designed to enhance contact center operations. They offer both a virtual agent platform and a real-time call center observability tool. These tools are built to handle high call volumes, providing live conversational analysis and accurate call handling. The platform integrates with existing systems, offering features like real-time agent guidance, automated call documentation, and customer experience analytics.

Health Harbor is an AI agent that calls insurance companies for eligibility and claim status checks.

Health Note is a patient engagement product that automates the pre-visit process by sending patients an SMS link to an AI-driven chatbot that collects and structures relevant health data, which is then integrated directly into the EHR. Health Note supports various specialties and includes features like automated appointment reminders, payment collection, and insurance verification.

Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.

Insight Health Virtual Care Assistant is a conversational AI assistant for patient intake and ongoing care that automates the collection of detailed patient histories, guides patients through symptom assessments, and offers condition-specific care recommendations.

Ivy.ai offers AI-powered chatbots specifically designed for the healthcare sector. These chatbots are tailored to streamline communications, offering solutions for patient engagement and support. Their services are focused on enhancing the patient experience through efficient, automated interactions, which include answering common queries, facilitating appointments, and providing general information.

IQ AI provides AI-driven voice agents specifically designed for healthcare settings. These virtual assistants handle tasks such as scheduling and confirming appointments, answering frequently asked questions, sending reminders for upcoming visits, and routing calls without requiring additional staff. The platform integrates with existing CRMs and IT infrastructure, supporting both on-premises and cloud-based deployments.

Justcall is a customer communication platform using AI to automate outbound campaign and improve efficiency of contact center operations. Justcall’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients.

Level AI is an AI contact center intelligence and automation platform that analyzes voice and chat encounters, provides live recommendations to agents, and automates QA.

Loyal Health is a patient engagement platform that includes tools for managing provider and location data, optimizing care search results, facilitating self-scheduling, and enhancing patient engagement through AI-driven chat. Additionally, the platform supports automated appointment reminders, care follow-ups, and patient feedback management

Majorboost offers an AI-based outbound calling copilot for AR, Prior Authorization, Credentialing, Eligibility, and Patient Calls, with handling for phone trees, waiting on hold, and note-taking to augment in-office satff.

Mediktor is an AI-powered medical assistant for symptom triage and pre-diagnosis, which improves patient access to care and optimizes resource use. It integrates with EHR systems and directs patients to the appropriate care level, reducing unnecessary visits and costs. The platform supports multiple languages and interfaces for diverse patient populations, and can help patients find the right level of care, whether that is a telehealth visit or in-person care.

Memora Health is a care management platform that offers customizable, condition-specific care plans to help patients after diagnosis and through acute procedures. Integrating directly into the EHR, it supports two-way conversational texting, automated adherence checking, care plan education, appointment management, symptom monitoring and triage, patient-reported outcomes, remote patient monitoring, and NLP-based Q&A.

Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time. Their solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI solutions include voice verification, predictive analytics to improve outbound campaign, and contact center performance analytics.

Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions. Nextiva’s solutions are not specific to healthcare but they offer HIPIAA compliant solutions to healthcare clients. Their AI voice and chat bot uses conversational AI capabilities built on Google and IBM infrastructure.

NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.

OpenDialog provides chatbots and conversational assistants for patient support, appointment scheduling, automated consultation transcription, discharge planning, and medication adherence tracking. The platform integrates with existing EHRs and offers customizable templates for brand guidelines.

Orbita Access Navigation is a digital front door solution with three modules: Welcome Hub, Connection Hub, and Patient Self-Scheduling. The Welcome Hub provides introductory information, chatbot-enabled symptom checking, and live agent access. The Connection Hub helps patients find providers, care locations, and schedule appointments. Patient Self-scheduling allows patients to search for availability, book, and manage appointments, while also receiving reminders via text or email.

Outbound AI offers AI-powered virtual agents for revenue cycle automation that handle tasks like claim status updates, benefits verification, prior authorizations, and managing denials. They can communicate with human representatives, take notes, generate summaries, and alert human workers when necessary.

Penciled offers generative AI voice agents designed to automate repetitive phone calls for healthcare providers. These AI receptionists handle tasks such as booking appointments, following up after visits, and verifying insurance, allowing healthcare staff to focus more on patient care. Penciled integrates with existing systems like EHRs and phone systems without requiring significant changes to current workflows.

Pharmesol is a pharmacy-focused AI assistant that conducts automated patient outreach and enrollment, medication adherence checks, and other patient communications like inventory checks. The platform can perform both inbound and outbound messaging for these use cases, and it enables patient communication through automated chat and SMS for common inquiries like prescription status, dosage instructions, and side effects management.

RingCentral is a provider of contact center products and services, with targeted healthcare offerings. Their RingSense AI platform applies conversational AI capabilities and they offer a variety of apps to support integration of different AI capabilities into its core technology.

Rotera Alyks is a digital assistant and revenue cycle automation platform designed to assist with call center operations, real-time insurance discovery, denials management, and knowledge management by providing actionable suggestions and automating routine tasks. The platform can integrate with EHRs and other systems via API, and supports customized workflows.

SOAP Health is an AI-powered medical interviewer that collects comprehensive patient data, including detailed family history and social determinants of health. It performs point-of-care risk assessments to identify potential issues like cancer and heart disease, offering evidence-based guidance to clinicians, and pre-generating clinical notes that can integrate into the EHR.

Standard Practice provides voice AI for outbound calls to payers and pharmacies for workflows like benefits verification, credentialing, prior authorization, and medication checks.

Steer Health is a digital front door solution with features including patient acquisition, AI-powered scheduling, registration and patient intake, referral management, and automated post-visit follow-ups. The platform also includes a conversational AI chatbot to assist with patient interactions across the patient journey. Additionally, Steer Health supports telemedicine, digital payments, and personalized patient communication, integrating seamlessly with existing EHR systems to optimize workflow efficiency and boost revenue for healthcare providers

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.

Talkie.ai is an AI contact center for healthcare that uses medical voice assistants to support front desk capabilities such as scheduling, prescription refills, and patient triage.

Trovo Health builds specialty-focused AI conversational assistants for healthcare practices.

UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.

Ushur provides AI-powered customer experience solutions for healthcare organizations. The platform includes pre-built solutions like UshurX, which focuses on improving patient engagement and operational efficiency. Key features include automated medication adherence support, proactive communication for Medicaid and Medicare plan quality, and patient onboarding. Ushur's no-code platform allows rapid deployment of secure, HIPAA-compliant digital experiences across multiple channels like SMS, email, and chatbots.

Vapi is a platform for building and deploying AI phone agents for applications like booking appointments, delivering test results, and performing prior authorizations. It can integrate with EHR systems and internal APIs to retrieve data and perform actions during the call. It supports both inbound and outbound calls, and has a 500ms latency response time.

Verbal is an AI-enabled agent assistance and performance improvement platform for virtual care providers. Providers make patient calls through the Verbal platform, which provides real-time reminders and feedback to clinicians, in addition to automatically generating notes from patient interactions. Each customer's AI model and checklist is trained to align with their specific communication practices, comparing transcripts against organizational best practices. Additionally, Verbal provides post-call assessments, adherence scores, patient summaries, and captures metrics like speaker pace, listen/talk ratio, and sentiment, viewable through a manager dashboard.

Videra Health provides an AI-powered platform for measurement-based care, utilizing video, audio, and text assessments to monitor and evaluate patient health. It analyzes facial expressions, voice patterns, and language to screen for conditions like anxiety, depression, and substance use disorders, then offers providers insights for proactive interventions and personalized treatment plans.

Xund provides a suite of AI conversational assistants for patient interaction, including a Symptom Checker for initial self-assessment, Illness Checker for evaluating specific conditions, and Health Checker for comprehensive risk assessments. These tools can be integrated or embedded via API, SDK, or web app, and are supported by additional services like their medical content library.