AI Contact Center
The AI Contact Centercategory focuses on leveraging artificial intelligence to enhance communication, support, and operational efficiency within healthcare contact centers. Patient-Facing AI Phone Callsautomate outreach and follow-ups, handling appointment reminders, prescription refills, and patient inquiries to improve engagement and satisfaction. Payer-Facing AI Phone Callsstreamline communications between providers and payers by automating prior authorization requests, claims status inquiries, and issue resolution.
AI Conversational Chatprovides real-time support through chatbots, assisting patients or staff with frequently asked questions and routine tasks. AI Contact Center Agent Assistantsenhance agent productivity by offering real-time suggestions, knowledge retrieval, and automated documentation during calls. AI Contact Center Intelligencesolutions analyze interactions to uncover insights, optimize workflows, and improve service delivery through predictive analytics. These tools collectively reduce operational costs, enhance the customer experience, and improve the efficiency of healthcare contact centers by automating repetitive tasks and supporting informed decision-making.
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Assort Health
Claimed
Assort Health
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Hospital / Health System, Ambulatory Practice
Product Overview
1 ReviewsAssort Health develops AI-powered solutions tailored for healthcare call centers to manage patient interactions. Their generative AI agents handle tasks such as appointment scheduling, cancellations, confirmations, and triaging calls to appropriate departments. The platform integrates with over 84 electronic health record (EHR) systems, including Epic and Cerner, to facilitate real-time data access and updates.
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ActiumHealth
Claimed
ActiumHealth
Company Info
Founded: 2014
Headcount: 51-200
Customers
Verified Customers: 16
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Government, Pharmacies
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA
ActiumHealth provides AI-driven solutions to enhance patient engagement and streamline healthcare operations. Their offerings include 'Interact,' a customizable voice agent for patient communication; 'Activate,' which uses AI to identify and engage high-need patients; and 'Illuminate,' an analytics platform powered by large language models to analyze patient interactions. These tools aim to improve patient experience, optimize workflows, and support data-driven decision-making in healthcare settings.
Amperos Health
Claimed
Amperos Health
Company Info
Founded: 2023
Headcount: 1-10
Customers
Verified Customers: 4
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Amperos Health is an AI agent for RCM-related outbound calling, focused on follow-ups for outstanding and denied claims. It calls insurance for claims status, investigates denied claims based on the reason for denial, and provides actionable steps to the RCM team to get paid faster.
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Balto
Claimed
Balto
Company Info
Founded: 2017
Headcount: 51-200
Customers
Verified Customers: 4
Customers Served: Health Plan, Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS
Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.
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Bland AI
Claimed
Bland AI
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences, Health Plan
Product Overview
Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.
CallMiner
Claimed
CallMiner
Company Info
Founded: 2002
Headcount: 201-500
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Employers, Government
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, PCI DSS, ISO 27001
CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.
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EliseAI
Claimed
EliseAI
Company Info
Founded: 2017
Headcount: 51-200
Customers
Verified Customers: 7
Customers Served: Ambulatory Practice
Product Overview
EliseAI is an AI contact center focused on automating routine administrative tasks. The platform offers 24/7 patient interaction capabilities like facilitating appointment scheduling, billing inquiries, and follow-ups through communication channels like email, calls, and texts.
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Hyro
Claimed
Hyro
Company Info
Founded: 2018
Headcount: 51-200
Customers
Verified Customers: 21
Customers Served: Hospital / Health System, Ambulatory Practice, Health Plan, Retail Healthcare
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, CCPA, HIPAA, GDPR
Hyro is an AI contact center and AI chatbot focused on automating administrative functions like scheduling, IT help desk, and physician search, prescription refills, and answering FAQS. They also provide conversational analytics solutions to extract insights from patient interactions, such as which specialities and clinicians are receiving the most calls, or which customer intents are common but unrecognized.
Infinitus Systems, Inc.
Claimed
Infinitus
Company Info
Founded: 2019
Headcount: 51-200
Customers
Verified Customers: 2
Customers Served: Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Infinitus provides an AI-driven platform designed to automate complex healthcare communications, particularly those traditionally conducted via manual phone calls. Their solutions include AI agents and copilots that handle tasks such as benefit verification, prior authorization, and prescription follow-ups by interacting directly with payors and pharmacy benefit managers (PBMs). This automation aims to reduce administrative burdens, enhance data accuracy, and expedite patient access to care.
Laguna Health
Claimed
Laguna Health
Company Info
Founded: 2020
Headcount: 11-50
Customers
Verified Customers: 7
Customers Served: Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
Laguna Health offers Conversational AI care management solutions that improve care manager efficiency and performance. Laguna solutions include a browser extension and integrated platform that provide live transcriptions and structured summaries, conversation tips, suggested insights and pathways, as well as training and quality reviews. It supports out-of-the-box integrations with cloud based CRMs/EHRs and call center software like Salesforce and Pega.
Switchboard MD
Claimed
MDAware: Contact Center
Company Info
Founded: 2022
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Switchboard MD Call Center is a healthcare-focused call center solution that integrates advanced AI-driven features like live transcription, call summarization, sentiment analysis, and real-time message routing to streamline both clinical and non-clinical communications. This allows call center agents to focus more on patient interactions while reducing manual tasks.
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Parakeet Health
Claimed
Parakeet Health
Company Info
Founded: 2023
Headcount: 1-10
Customers
Verified Customers: 9
Customers Served: Ambulatory Practice, Digital Health Provider, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Parakeet Health is an AI patient engagement platform that automates repetitive admin tasks like scheduling, FAQs, and referral management through calls and texts 24/7. The multilingual AI agent sounds like a person, supports highly customizable scheduling rules, and rapidly integrates with major EHRs. Use cases include handling inbound calls, patient outreach, and reminder calls to reduce no-shows.
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Puppeteer
Claimed
Puppeteer
Company Info
Founded: 2023
Headcount: 1-10
Customers
Verified Customers: 5
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences
Product Overview
Security and Compliance Certifications: HIPAA
Puppeteer AI is a platform for building LLM-enabled conversational AI agents for use in virtual assistants, managing patient intake processes, and mental health companions. It enables real-time queries to APIs and databases for dynamic conversations, and comes with native HIPAA compliance for handling patient data.
Simbo AI
Claimed
SimboConnect
Company Info
Founded: 2019
Headcount: 11-50
Customers
Verified Customers: 5
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
SimboConnect is a patient-facing AI phone product that manages both inbound and outbound calls. It handles appointment scheduling, prescription refills, and billing inquiries, as well as post-procedure follow-up communications.
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SuperDial
Claimed
SuperDial
Company Info
Founded: 2021
Headcount: 1-10
Customers
Verified Customers: 9
Customers Served: Digital Health Provider, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
SuperDial is a platform for AI-enabled payer phone calls for insurance verification, prior authorization, credentialing and enrollment, and claim follow-ups. It offers a low-code UI for configuring call flows, placing calls, and viewing call results.
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Tucuvi
Claimed
Tucuvi Health Manager
Company Info
Founded: 2019
Headcount: 11-50
Customers
Verified Customers: 15
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR, ISO 27001
Tucuvi is an phone-based AI agent trained in evidence-based clinical protocols to automate clinical calls for care plans and chronic conditions, such as follow-ups for COPD, heart failure, and maternity. It guides conversations based on clinical guidelines to ensure meaningful and medically informed interactions, and is integrated with EHR systems for appropriate data access and writeback.
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Verbal
Claimed
Verbal
Company Info
Founded: 2022
Headcount: 11-50
Customers
Verified Customers: 3
Customers Served: Digital Health Provider, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
Verbal is an AI-enabled agent assistance and performance improvement platform designed for clinical operations across healthcare providers and payers, from providers to call center staff. Verbal integrates with leading voice and video communications platforms to capture real-time audio for analysis. It offers real-time reminders and feedback to clinicians and staff, automatically generating notes from patient interactions. Each customer's AI model and checklist is customized to align with their specific communication practices, comparing transcripts against organizational best practices. Additionally, Verbal provides post-call assessments, adherence scores, patient summaries, and captures metrics like speaker pace, listen/talk ratio, and sentiment, all viewable through a manager dashboard.
Vogent
Claimed
Vogent
Company Info
Founded: 2020
Headcount: 11-50
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Hospital / Health System, Health Plan, Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Vogent is an AI platform designed to automate phone calls in industries like healthcare, logistics, and travel. It uses low-latency, human-like voice interactions to handle tasks such as contacting payers, pharmacies, and clinics. Vogent's in-house language models can be fine-tuned with a few examples and integrate into existing workflows via API or a no-code dashboard. It supports features like IVR navigation, human handoff, and post-call automation.
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Zendesk
Zendesk
Company Info
Founded: 2007
Headcount: 5001-10000
Customers
Verified Customers: 24
Customers Served: Digital Health Provider, Ambulatory Practice, Health Plan, Life Sciences, Risk-Bearing Providers
Product Overview
3 ReviewsSecurity and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.
Weave
Weave
Company Info
Founded: 2011
Headcount: 501-1000
Customers
Verified Customers: 12
Customers Served: Ambulatory Practice, Digital Health Provider
Product Overview
1 ReviewsSecurity and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Weave is a patient communications platform with features like phone services, texting, appointment reminders, team chat, payment processing, two-way texting, online review management, online scheduling, mobile app access, and call analytics.
Abstrakt
Abstrakt
Company Info
Founded: 2020
Headcount: 1-10
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, GDPR
Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.
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Althea
Althea
Company Info
Headcount: 1-10
Product Overview
Althea Health provides an AI-powered platform designed to automate administrative tasks in healthcare settings, such as complex calls, messages, and document processing. It integrates with existing EHR systems and provides personalized, multi-channel communication. The platform utilizes AI to reduce staff workload, increase patient compliance, and minimize missed appointments.
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Amazon Web Services
Amazon Connect
Company Info
Founded: 2006
Headcount: 5001-10000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences
Product Overview
Amazon Connect is a cloud-based contact center service by AWS that provides a unified interface for handling customer interactions via voice, chat, and tasks. It includes capabilities such as skills-based routing to match customers with the best-suited agent, real-time caller authentication, and fraud detection using voice characteristics, and detailed case management to track and resolve customer issues across multiple interactions. Additionally, it offers advanced analytics for sentiment analysis, transcription, and compliance monitoring, as well as tools for agent productivity like generative AI-powered assistance and customizable step-by-step guides.
Authenticx
Authenticx
Company Info
Founded: 2018
Headcount: 51-200
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, SOC 2 Type 1, HIPAA, PCI DSS, GDPR
Authenticx is an AI contact center intelligence platform trained for healthcare that analyzes conversations and provides feedback focused on customer experience, agent performance, and compliance.
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Birch.ai
BirchAI
Company Info
Founded: 2020
Headcount: 11-50
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.
Bright Pattern
Bright Pattern
Company Info
Founded: 2010
Headcount: 51-200
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR
Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction. Bright Pattern’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI-enabled solutions include speech and voice recognition for authentication, agent assistance providing suggestions during chat, automated triage, sentiment detection to coach agents, and IVA bots
Call Journey CI
Call Journey CI
Company Info
Founded: 2009
Headcount: 501-1000
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR
Call Journey is a conversation intelligence platform that uses AI to structure voice, text and email data and analyze interactions to improve contact center performance.
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Clarion
Clarion
Company Info
Founded: 2023
Headcount: 1-10
Customers
Customers Served: Digital Health Provider, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Clarion provides AI-powered clinical assistants designed to support healthcare practices by automating tasks between patient visits. Its capabilities include continuous patient engagement, multilingual support, and empathetic interactions. For clinical operations, Clarion automates patient registration, intake, referral management, social determinants of health screening, verification of benefits, pharmacy communications, and appointment reminders.
Convin
Convin
Company Info
Founded: 2020
Headcount: 51-200
Customers
Verified Customers: 4
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR, ISO 27001
Convin is AI contact center software that automates call QA and agent coaching and identifies behaviors and actions to improve contact center performance.
Deepgram
Deepgram
Company Info
Founded: 2015
Headcount: 51-200
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Deepgram is a voice AI platform offering APIs for speech-to-text, text-to-speech, and audio intelligence applications. It supports use cases such as medical transcription, contact center analytics, and conversational AI. The platform uses AI-based models to deliver high accuracy, real-time transcription, sentiment analysis, and intent detection. Deepgram’s solutions are designed to handle large-scale voice data, providing robust integration options and customization for various industries.
Denim Health
Denim Health
Company Info
Founded: 2022
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Denim Health provides solutions for patient engagement and call center optimization. Their offerings include patient authentication, virtual agent-assisted care, and automated call deflection for handling tasks like appointment scheduling. Additionally, they focus on care gap closure using omni-channel communication to enhance care management. These tools aim to improve patient experience and reduce administrative burden by integrating multiple patient interaction channels into a unified system.
Develop Health
Develop Health
Company Info
Founded: 2022
Headcount: 1-10
Customers
Verified Customers: 4
Customers Served: Digital Health Provider, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Develop Health is an AI-enabled eligibility checking and prior authorization platform for medication. It automates benefit verification, clinical eligibility checks, and prior authorization form completion, and automatically calls payers to get benefit details. By integrating patient insurance data and clinical history, the platform increases first-time approval rates and reduces delays in accessing medications.
Dialpad
Dialpad
Company Info
Founded: 2011
Headcount: 1001-5000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR, ISO 27001
Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts. Dialpad’s AI engine uses automatic speech recognition, natural language processes, semantic search, and generative AI to deliver summaries and enable agents. Dialpad’s solutions are not specific to healthcare but they serve clients in healthcare and related industries.
First Outcomes
First Outcomes
Company Info
Headcount: 11-50
Customers
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, HIPAA
First Outcomes offers AI-driven solutions for healthcare practices, focusing on front desk, call center, and mid-office automation. Their AI patient service representatives manage tasks such as appointment scheduling, prescription refills, patient payments, and post-procedure follow-ups. The system supports English and Spanish, operates 24/7, and integrates with EHR systems.
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Five9
Five9
Company Info
Founded: 2001
Headcount: 1001-5000
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR, ISO 27001
Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions. They are also applying AI to contact center analytics and after-call workflow automation.
Genesys
Genesys
Company Info
Headcount: 5001-10000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.
Gong
Gong
Company Info
Founded: 2015
Headcount: 1001-5000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR, ISO 27001
Gong is a revenue-focused contact center analytics platform that uses AI to analyze conversation data across channels and generates performance insights.
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Gridspace
Gridspace
Company Info
Founded: 2012
Headcount: 11-50
Customers
Customers Served: Ambulatory Practice, Digital Health Provider, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA, PCI DSS
Gridspace provides advanced conversational AI and speech analytics solutions designed to enhance contact center operations. They offer both a virtual agent platform and a real-time call center observability tool. These tools are built to handle high call volumes, providing live conversational analysis and accurate call handling. The platform integrates with existing systems, offering features like real-time agent guidance, automated call documentation, and customer experience analytics.
Health Harbor
Health Harbor
Company Info
Headcount: 1-10
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Health Harbor is an AI agent that calls insurance companies for eligibility and claim status checks.
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Hello Patient
Hello Patient
Company Info
Founded: 2024
Headcount: 11-50
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Hello Patient offers an AI-driven assistant named Mia that automates patient communication through timely calls and texts, aiming to reduce administrative burdens for healthcare providers. Mia integrates with electronic health records (EHR), customer relationship management (CRM), and practice management systems (PMS) to ensure consistent and efficient patient interactions.
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Hippocratic AI
Hippocratic AI
Company Info
Founded: 2022
Headcount: 1-10
Customers
Verified Customers: 5
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
Polaris, developed by Hippocratic AI, is a safety-focused large language model (LLM) system designed specifically for real-time, patient-facing healthcare conversations like post-acute care and post-op check-ins. It operates using a constellation architecture, where a primary AI agent handles overall patient interaction, while multiple specialist models focus on specific tasks like medication management, nutrition advice, and lab result interpretation, enhancing consistency, accuracy, and safety.
Insightful
Insightful
Company Info
Founded: 2015
Headcount: 51-200
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, GDPR, ISO 27001
Insightful is a workforce analytics platform that offers tools for employee monitoring, time tracking, and productivity analysis. It enables organizations to monitor application and website usage, capture screenshots, and generate productivity reports to assess team performance. The platform supports both in-office and remote work environments, providing real-time insights into employee activities to help optimize workflows and resource allocation.
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Jiq AI
Jiq AI
Company Info
Founded: 2022
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice
Product Overview
IQ AI provides AI-driven voice agents specifically designed for healthcare settings. These virtual assistants handle tasks such as scheduling and confirming appointments, answering frequently asked questions, sending reminders for upcoming visits, and routing calls without requiring additional staff. The platform integrates with existing CRMs and IT infrastructure, supporting both on-premises and cloud-based deployments.
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Justcall
Justcall
Company Info
Founded: 2016
Headcount: 11-50
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR
Justcall is a customer communication platform using AI to automate outbound campaign and improve efficiency of contact center operations. Justcall’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients.
Level AI
Level AI
Company Info
Founded: 2018
Headcount: 51-200
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR, ISO 27001
Level AI is an AI contact center intelligence and automation platform that analyzes voice and chat encounters, provides live recommendations to agents, and automates QA.
Majorboost
Majorboost
Company Info
Founded: 2020
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, HIPAA
Majorboost offers an AI-based outbound calling copilot for AR, Prior Authorization, Credentialing, Eligibility, and Patient Calls, with handling for phone trees, waiting on hold, and note-taking to augment in-office satff.
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Mosaicx
Mosaicx
Company Info
Founded: 2022
Headcount: 201-500
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
Mosaicx is a AI voice and messaging platform using conversational virtual agents to reduce issue resolution time. Their solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI solutions include voice verification, predictive analytics to improve outbound campaign, and contact center performance analytics.
Nanonets Health
Nanonets Health
Company Info
Founded: 2017
Headcount: 51-200
Customers
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 2
Nanonets Health is an AI-powered automation platform designed to optimize healthcare administrative processes, including patient admissions, diagnostic testing workflows, and medical billing and coding. It enables organizations to extract data from various document sources, integrate with platforms like Gmail and Salesforce, and automate claims processing to reduce errors and improve efficiency.
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Nextiva
Nextiva
Company Info
Founded: 2008
Headcount: 1001-5000
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA, PCI DSS
Nextiva is an omnichannel contact center that is using conversational AI to automate customer interactions. Nextiva’s solutions are not specific to healthcare but they offer HIPIAA compliant solutions to healthcare clients. Their AI voice and chat bot uses conversational AI capabilities built on Google and IBM infrastructure.
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NICE
NICE
Company Info
Founded: 1986
Headcount: 5001-10000
Customers
Verified Customers: 12
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, PCI DSS, GDPR
NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.
Outbound AI
Outbound AI
Company Info
Founded: 2021
Headcount: 11-50
Customers
Customers Served: Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
Outbound AI offers AI-powered virtual agents for revenue cycle automation that handle tasks like claim status updates, benefits verification, prior authorizations, and managing denials. They can communicate with human representatives, take notes, generate summaries, and alert human workers when necessary.
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Parlance
Parlance
Company Info
Founded: 1996
Headcount: 11-50
Customers
Verified Customers: 2
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Parlance provides AI-powered voice and digital assistant solutions for healthcare organizations, focusing on automating call handling and improving patient access. Its platform helps reduce manual work for operators by offloading routine tasks, allowing callers to connect quickly with the right departments. Parlance is used by hospitals, clinics, and other healthcare systems to enhance the patient experience while lowering operational costs through intelligent call routing and speech recognition.
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Penciled
Penciled
Company Info
Founded: 2022
Headcount: 1-10
Customers
Customers Served: Ambulatory Practice
Product Overview
Penciled offers generative AI voice agents designed to automate repetitive phone calls for healthcare providers. These AI receptionists handle tasks such as booking appointments, following up after visits, and verifying insurance, allowing healthcare staff to focus more on patient care. Penciled integrates with existing systems like EHRs and phone systems without requiring significant changes to current workflows.
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Pharmesol
Pharmesol
Company Info
Headcount: 1-10
Customers
Customers Served: Life Sciences, Ambulatory Practice, Hospital / Health System, Pharmacies
Product Overview
Security and Compliance Certifications: HIPAA
Pharmesol is a pharmacy-focused AI assistant that conducts automated patient outreach and enrollment, medication adherence checks, and other patient communications like inventory checks. The platform can perform both inbound and outbound messaging for these use cases, and it enables patient communication through automated chat and SMS for common inquiries like prescription status, dosage instructions, and side effects management.
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PolyAI
PolyAI
Company Info
Headcount: 201-500
Customers
Verified Customers: 1
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR, ISO 27001
PolyAI provides AI-driven voice assistants for enterprises, helping automate inbound customer service calls with natural, human-like conversations. The platform supports multiple languages and can handle various use cases like account management, billing, order management, and call routing across industries such as healthcare, retail, financial services, and hospitality.
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Reflex AI
Reflex AI
Company Info
Founded: 2022
Headcount: 11-50
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
ReflexAI provides AI-powered tools for contact centers, offering advanced training simulations and automated quality assurance (QA). The platform’s AI-driven roleplays help teams prepare for complex conversations, such as crisis intervention, while the QA system analyzes interactions to provide feedback and performance insights. ReflexAI supports industries like healthcare and mental health, ensuring that responders are equipped for high-stakes situations through scalable and personalized training.
Revia
Revia
Company Info
Founded: 2024
Headcount: 1-10
Customers
Verified Customers: 17
Customers Served: Hospital / Health System, Ambulatory Practice, Digital Health Provider
Product Overview
Security and Compliance Certifications: HIPAA
Revia is an AI-powered voice assistant designed to handle complex phone calls for healthcare providers. It automates tasks such as verifying provider credentials, securing prior authorizations, handling billing inquiries, and coordinating referrals with insurance companies, PBMs, and pharmacies. Revia helps reduce wait times and navigates phone trees, freeing up staff for other tasks. It can be integrated into workflows through a web app, mobile app, or API, with a focus on improving efficiency in healthcare communications.
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Revspring
Revspring
Company Info
Founded: 1981
Headcount: 501-1000
Customers
Verified Customers: 15
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, PCI DSS
RevSpring provides advanced financial communications and payment solutions that leverage data-driven insights to personalize patient engagement and optimize payments. Key offerings include the PersonaPay system for managing patient payments, and Talksoft Patient Engagement Messaging Suite.
RingCentral
RingCentral
Company Info
Founded: 1999
Headcount: 5001-10000
Customers
Verified Customers: 34
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, HIPAA, PCI DSS
RingCentral is a provider of contact center products and services, with targeted healthcare offerings. Their RingSense AI platform applies conversational AI capabilities and they offer a variety of apps to support integration of different AI capabilities into its core technology.
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Rotera
Rotera Alyks
Company Info
Founded: 2021
Headcount: 1-10
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Rotera Alyks is a digital assistant and revenue cycle automation platform designed to assist with call center operations, real-time insurance discovery, denials management, and knowledge management by providing actionable suggestions and automating routine tasks. The platform can integrate with EHRs and other systems via API, and supports customized workflows.
RozieAI
RozieAI Rozie Care
Company Info
Headcount: 51-200
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
RozieAI provides AI-powered solutions designed to improve customer service in healthcare and other service-oriented industries. Its primary platform, Rozie Care, enables organizations to handle high volumes of personalized interactions by leveraging AI to access institutional knowledge and offer guided workflows. This tool helps frontline employees respond effectively to customer needs by suggesting solutions and automating certain tasks, which reduces the need for repetitive data searches during interactions.
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SoundHound
SoundHound Amelia
Company Info
Founded: 2005
Headcount: 201-500
Customers
Verified Customers: 1
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
SoundHound's Amelia is a voice AI solution integrated with Epic to provide personalized self-service for healthcare systems. The AI agent, named Emily, is used by MUSC Health to handle patient interactions, including appointment management and answering non-clinical queries, available 24/7.
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SpinSci Technologies
SpinSci
Company Info
Founded: 2005
Headcount: 51-200
Customers
Customers Served: Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA
SpinSci offers AI-enhanced patient engagement solutions that integrate with electronic health records (EHRs) and customer relationship management (CRM) systems to improve communication between patients and healthcare providers. Their suite includes Patient Engage, which allows patients to manage appointments and billing through self-service channels like voice, text, or chat; Patient Assist, providing contact center agents with a comprehensive view of patient records to facilitate efficient triage and support; Patient Notify, delivering real-time notifications for appointments and prescriptions; and Patient Comply, ensuring secure and compliant payment transactions by automating the handling of sensitive information.
Standard Practice
Standard Practice
Company Info
Founded: 2021
Headcount: 1-10
Customers
Customers Served: Digital Health Provider, Ambulatory Practice
Product Overview
Security and Compliance Certifications: HIPAA
Standard Practice provides voice AI for outbound calls to payers and pharmacies for workflows like benefits verification, credentialing, prior authorization, and medication checks.
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Talkdesk
Talkdesk
Company Info
Founded: 2011
Headcount: 1001-5000
Customers
Verified Customers: 8
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS, GDPR
Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.
Talkie.ai
Talkie.ai
Company Info
Founded: 2018
Headcount: 11-50
Customers
Verified Customers: 2
Customers Served: Hospital / Health System, Ambulatory Practice
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, HIPAA
Talkie.ai
is an AI contact center for healthcare that uses medical voice assistants to support front desk capabilities such as scheduling, prescription refills, and patient triage.
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Ufonia
Ufonia
Company Info
Founded: 2017
Headcount: 11-50
Customers
Customers Served: Hospital / Health System
Product Overview
Security and Compliance Certifications: HIPAA
Ufonia provides an automated clinical assistant to handle routine healthcare conversations such as triaging referrals, pre-operative assessments, post-operative follow-ups, and long-term outcome monitoring. It conducts patient interactions via phone without requiring internet access, supporting unlimited patient capacity and ensuring a consistent, high-quality experience.
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ujet.cx
UJET
Company Info
Founded: 2015
Headcount: 201-500
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, SOC 2 Type 1, HIPAA, PCI DSS
UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.
Vapi
Vapi
Company Info
Founded: 2020
Headcount: 1-10
Customers
Customers Served: Digital Health Provider
Product Overview
Security and Compliance Certifications: HIPAA
Vapi is a platform for building and deploying AI phone agents for applications like booking appointments, delivering test results, and performing prior authorizations. It can integrate with EHR systems and internal APIs to retrieve data and perform actions during the call. It supports both inbound and outbound calls, and has a 500ms latency response time.
Vox
Vox
Company Info
Headcount: 11-50
Customers
Customers Served: Health Plan
Product Overview
Vox is an AI call center platform for Medicare distributors and carriers with AI voice agents, generative AI-powered insights, and real-time coaching for human agents. These AI voice agents, like the lead-qualifying agent Sophia, handle tasks such as screening potential leads, managing member inquiries, and conducting follow-up surveys, thus allowing human agents to focus on more complex interactions. The platform's Insight tool transcribes and analyzes every call, providing actionable data on customer interactions, which helps in improving sales strategies, customer satisfaction, and product design.
XSELL Technologies
XSELL Technologies
Company Info
Founded: 2014
Headcount: 51-200
Customers
Customers Served: Digital Health Provider, Hospital / Health System, Health Plan
Product Overview
XSELL Technologies offers AI-powered solutions to enhance customer service interactions by providing real-time coaching for contact center agents. Its eXpert Language Model (XLM) analyzes top-performing agent behaviors and scales them across all interactions, ensuring that agents use effective strategies during calls.