Acuity Scheduling enables healthcare providers to set and manage appointment schedules, automate booking processes, and send reminders. It supports HIPAA compliance for secure patient data handling, integrates with payment systems for financial transactions, and allows for client self-scheduling with options for cancellation and rescheduling. The tool also facilitates management of multiple clinic locations, staff assignments, and provides detailed reporting on appointments and performance. Additionally, it includes customizable forms for patient intake and integrates with third-party applications to extend its utility in healthcare settings.

Acuity Scheduling provides a platform for scheduling patient appointments, integrating payment processing, sending automated reminders, managing multiple clinic locations, and ensuring HIPAA compliance.

SOC 2 Type 2

1001-5000

Ambulatory Practice

HIPAA

GDPR

Digital Health Provider

Acuity Scheduling

Virtual-First Provider

Provider / Payer

Consultant

Cardiology

Metabolic Health

Primary Care

Women's Health

Pediatrics

Behavioral Health

Purchasing Team

Implementation Team

Product Oversight

- *Product Usage:* Acuity's functionality was used primarily for scheduling medical appointments, providing a range of pre-built features and functionalities that could cater to different situations.
- *Strengths:* Acuity was praised for its reliable API, the flexibility of the platform in terms of how customer interactions could be managed along with being affordable and offering solid, well-documented, and stable integrations.
- *Weaknesses:* Limitations arose as company requirements became more complex, including controlling clinicians’ schedules, establishing group appointments, handling provider licensure, and at times, there were challenges with the Zoom integration. Steep jumps in costs, particularly related to licenses, also presented issues.
- *Overall Judgment:* The reviewer believes choosing Acuity was the right decision in the earlier phase of the company due to its flexibility, affordability, and well-documented reliable integration, although issues arose when requirements become more complex, but he doubted the company would stick with Acuity in the long term unless a few fundamental changes are made, notably the pricing and support for specific healthcare use cases.

Acuity Scheduling

Customers