Assort Health develops AI-powered solutions tailored for healthcare call centers to manage patient interactions. Their generative AI agents handle tasks such as appointment scheduling, cancellations, confirmations, and triaging calls to appropriate departments. The platform integrates with over 84 electronic health record (EHR) systems, including Epic and Cerner, to facilitate real-time data access and updates.

Assort Health develops AI-powered solutions tailored for healthcare call centers to manage patient interactions. Their generative AI agents handle tasks such as appointment scheduling, cancellations, confirmations, and triaging calls to appropriate departments.

Ambulatory Practice

Hospital / Health System

11-50

Digital Health Provider

Assort Health

1-100

Specialty Practice

Provider / Payer

Orthopedics

Purchasing Team

Implementation Team

Product Oversight

- *Product Usage:* The Assort Health AI Call Center system is heavily used in managing patient appointments including booking, rescheduling, and cancelling for new and established patients. 
- *Strengths:* The system significantly reduces call abandonment rates, extends service hours beyond traditional call center operations, and allows for a smoother, more efficient patient experience. 
- *Weaknesses:* An area for improvement is in the linking of insurance to the patient, which has been a challenge but is expected to improve with the integration of Epic. 
- *Overall Judgment:* Assort Health AI Call Center has been highly beneficial, contributing significantly to improved patient experience and clinic efficiency, with potential for further growth and integration with revenue cycle management and other services.

Assort Health

Customers