Product Usage: The product is mainly used for discovering covered patients to enroll in an additional care navigation program. Patient ADT data and visit metadata are displayed in Bamboo’s patient portal.

Strengths: Its strength lies in the broad network coverage and the significantly faster data latency compared to the carrier network. Bamboo Health’s support system is responsive and helpful.

Weaknesses: The product could be improved in providing more complete notes and contextual information about the patients visit. Additionally, the the cost per ping can be expensive.

Overall Judgment: While the product has served its purpose and provided value for the company, the decreasing ROI and rising cost is making a case for reconsidering future renewals.