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Bright Pattern

Bright Pattern

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction.

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CENACED
CENACED quickly adapted to the increased demand for telehealth services during the COVID-19 pandemic by deploying Bright Pattern's cloud platform, allowing for a seamless transition to a remote workforce and the establishment of more remote assistance centers across the country. This enabled CENACED to effectively manage a surge to almost 10,000 clients a month, providing crucial mental health services while maintaining safety and high productivity during the pandemic.