Product Usage: The reviewer uses CertifyOS for handling licensing and credentialing requirements of their national telehealth company.

Strengths: CertifyOS has been successful in obtaining licenses for the reviewer’s organization, providing good customer service, and beneficial pricing.

Weaknesses: Communication, lack of transparency, handling multi-state telehealth credentialing, and a non-intuitive dashboard have been notable downsides.

Overall Judgment: The product is suitable for straightforward licensing requirements, but struggles with complexity, particularly relating to telehealth credentialing across multiple states.

Product Usage: The user employs the CertifyOS platform for credentialing purposes only, utilizing a credentialing dashboard for tracking progress and submitting requests.

Strengths: CertifyOS offers a wide range of services including licensing, credentialing, payer enrollment, renewal, and primary and secondary source verification.

Weaknesses: The user found the organization to be somewhat disorganized and experienced substantial delays in the credentialing process due to the unavailability of immediate responses from subject-matter experts.

Overall Judgment: Despite some improvements since a subject matter expert began joining their calls, the user remains uncertain about trusting CertifyOS to effectively scale with them and license and credential a large number of providers due to their early experience.