Change Healthcare offers a variety of revenue cycle management, clinical and imaging, and patient engagement tools, and are well-known for their insurance clearinghouse.

HITRUST CSF

SOC 2 Type 2

Ambulatory Practice

PCI DSS

Hospital / Health System

5001-10000

Health Plan

Digital Health Provider

Change Healthcare

1-100

501-2000

2001-5000

5001+

Hospitals / Health System

Virtual-First Provider

Provider / Payer

Vendor

Behavioral Health

Cardiology

Labs

Metabolic Health

Other

Health First

Primary Care

ProHealth Physicians

St Luke’s

Goshen Health

Radiology

Roper Radiologists

Meridian Laboratory

Carle

Montefiore Nyack Hospital

Women's Health

Purchasing Team

Implementation Team

Product Oversight

- *Product Usage:* Change Healthcare's APIs are used for claim submission, claim status, and eligibility checks.
- *Strengths:* The product offers a self-serve option and flexible contract terms that are useful in testing and adjusting business requirements. 
- *Weaknesses:* Customer support, onboarding and sales processes are disorganized and unresponsive, making it hard to address custom needs and software issues. 
- *Overall Judgment:* Though not entirely satisfied due to several challenges, the company intends to renew the contract due to the high cost of switching to another service provider.

Change Healthcare

Customers