Customer.io
 offers messaging tools for healthcare, including HIPAA-compliant email and SMS campaigns, data segmentation, and automation for engaging patients across their journey.

SOC 2 Type 2

Ambulatory Practice

HIPAA

201-500

GDPR

Digital Health Provider

Customer.io

Virtual-First Provider

Primary Care Clinic

Provider / Payer

Vendor

Behavioral Health

Cardiology

Metabolic Health

Primary Care

Women's Health

HealthMatch

Braze

Iterable

Purchasing Team

Implementation Team

Product Oversight

- *Product Usage:* The reviewer uses Customer.io to track patient follow-ups, with most of its use being to communicate with patients via SMS and email reminders regarding their need to follow-up on a visit.
- *Strengths:* Customer.io excels at providing efficient message orchestration and flexible campaign set-up, along with capabilities such as time-delays, prompt customer support and generous messaging volume in their pricing structure. 
- *Weaknesses:* The integration process had its challenges, specifically with automated tracking of back-end events, and analytics reporting regarding successful attributions needs improvement. 
- *Overall Judgment:* The reviewer views the decision to choose Customer.io as the right one, and intends to continue using it in the future due to its out-of-the-box capabilities and cost-effectiveness.

Customer.io

Customers