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Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.
Customers Served
Categories
Company Info
HQ Location
Menlo Park, CA
Founded
Not available
Headcount
5001-10000
Total Funding
$1.5B
Latest Round
Private equity
Latest Round
01/06/2022
Company Socials
Demos
Assort Health
Claimed
Assort Health
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Hospital / Health System, Ambulatory Practice
Product Overview
1 ReviewsAssort Health develops AI-powered solutions tailored for healthcare call centers to manage patient interactions. Their generative AI agents handle tasks such as appointment scheduling, cancellations, confirmations, and triaging calls to appropriate departments. The platform integrates with over 84 electronic health record (EHR) systems, including Epic and Cerner, to facilitate real-time data access and updates.
Other Categories
Balto
Claimed
Balto
Company Info
Founded: 2017
Headcount: 51-200
Customers
Verified Customers: 4
Customers Served: Health Plan, Digital Health Provider, Ambulatory Practice, Hospital / Health System
Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS
Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.
Other Categories
Bland AI
Claimed
Bland AI
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences, Health Plan
Product Overview
Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.