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Gridspace
Gridspace
Gridspace provides advanced conversational AI and speech analytics solutions designed to enhance contact center operations. They offer both a virtual agent platform and a real-time call center observability tool. These tools are built to handle high call volumes, providing live conversational analysis and accurate call handling.
Product Overview
Security and Compliance Certifications: HIPAA, PCI DSS
Gridspace provides advanced conversational AI and speech analytics solutions designed to enhance contact center operations. They offer both a virtual agent platform and a real-time call center observability tool. These tools are built to handle high call volumes, providing live conversational analysis and accurate call handling. The platform integrates with existing systems, offering features like real-time agent guidance, automated call documentation, and customer experience analytics.
Customers Served
Categories
Company Info
HQ Location
Los Angeles, CA
Founded
2012
Headcount
11-50
Total Funding
Not available
Latest Round
$27.6M
Latest Round
Not available
Company Socials
Demos
Assort Health
Claimed
Assort Health
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 1
Customers Served: Digital Health Provider, Hospital / Health System, Ambulatory Practice
Product Overview
1 ReviewsAssort Health is a patient-facing AI call center for scheduling appointments and appointment reminders, with integrations into EHRs like Epic and Cerner.
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Bland AI
Claimed
Bland AI
Company Info
Founded: 2023
Headcount: 11-50
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Life Sciences, Health Plan
Product Overview
Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.
CallMiner
Claimed
CallMiner
Company Info
Founded: 2002
Headcount: 201-500
Customers
Verified Customers: 6
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences, Employers, Government
Product Overview
Security and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, PCI DSS, ISO 27001
CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.
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