healow® Genie is a comprehensive, AI-powered contact center solution for strengthening patient engagement, improving patient satisfaction, reducing burdens on practice staff, and lowering operational costs. Genie offers self-service options to answer patients' common questions, help them manage appointments, and can process referral and prescription refill requests. healow Genie supports multiple languages. Patients can interact with Genie through voice, text (two-way SMS), email, or chatbot. Genie instantly answers and automatically routes patients' calls, connecting them with resources, including qualified medical professionals 24/7. Genie fields after-hours calls, connecting patients to on-call providers and creating transcripts of after-hours medical calls for next-day provider follow-up. Genie generates automated outgoing appointment reminders and campaigns to improve patient compliance and employs no-show prediction to help practices keep schedules full.