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Kustomer

Kustomer

Kustomer is a HIPAA-compliant CRM Platform for integrating service tickets, customer interactions, and patient data.

Product Overview

Kustomer is a HIPAA-compliant CRM Platform for integrating service tickets, customer interactions, and patient data. It supports multiple communication channels and incorporates AI into its workflows. Note: It was at one point no longer HIPAA compliant, but has since re-certified.

Customers Served

Digital Health Provider
Ambulatory Practice

Company Info

Founded
Not available
Headcount
51-200
Total Funding
$233.5M
Latest Round
Not available
Latest Round
06/16/2023

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Categories

Demos

Reviews

Kustomer Transcript
View Product Page

4/5
26 min readReviewed on: 07/18/2023
Reviewer
Title: Head of Clinical Operations
Organization Type: Virtual-First Provider
Specialty: Metabolic Health
Summary
  • Product Usage: Kustomer was used as a hub for all patient communications, with teams from coaching, customer support, and care operations all interfacing with the product.

  • Strengths: Kustomers programmable and modular design allows for easy creation and customization of workflows; data structures are well-designed and beneficial for consumer-focused companies.

  • Weaknesses: Kustomers access control is limited, allowing all users to view every patient conversation; there is a difficulty running care operations with Kustomer and a lack of tailored permissions makes it less suited for healthcare.

  • Overall Judgment: While Kustomer provided good automated workflow features and robust customer profiling, its lack of healthcare-specific features made it less than ideal; necessary manual data transfers and constant adjustments made use difficult.

Other Products Considered

Customers

2
Verified customers
Type
50%
50%
0
1
Care Navigation (1)
Virtual-First Provider (1)
Specialty
100%
0
1
Metabolic Health (1)