Kustomer is a HIPAA-compliant CRM Platform for integrating service tickets, customer interactions, and patient data. It supports multiple communication channels and incorporates AI into its workflows. Note: It was at one point no longer HIPAA compliant, but has since re-certified.

Kustomer is a HIPAA-compliant CRM Platform for integrating service tickets, customer interactions, and patient data.

SOC 2 Type 2

51-200

Ambulatory Practice

HIPAA

GDPR

ISO 27001

Digital Health Provider

Kustomer

Care Navigation

Virtual-First Provider

Provider / Payer

Metabolic Health

Freshdesk

Implementation Team

Product Oversight

- *Product Usage:* Kustomer was used as a hub for all patient communications, with teams from coaching, customer support, and care operations all interfacing with the product.
- *Strengths:* Kustomer's programmable and modular design allows for easy creation and customization of workflows; data structures are well-designed and beneficial for consumer-focused companies.
- *Weaknesses:* Kustomer's access control is limited, allowing all users to view every patient conversation; there is a difficulty running care operations with Kustomer and a lack of tailored permissions makes it less suited for healthcare.
- *Overall Judgment:* While Kustomer provided good automated workflow features and robust customer profiling, its lack of healthcare-specific features made it less than ideal; necessary manual data transfers and constant adjustments made use difficult.

Kustomer

Customers