Medallion offers a comprehensive platform for healthcare provider network operations, focusing on provider data management, credentialing, payer enrollment, and licensing. Its capabilities include automated credentialing compliant with NCQA, intelligent payer search for enrollment, cross-state licensing, and ongoing monitoring to ensure data accuracy.

SOC 2 Type 2

51-200

Ambulatory Practice

Hospital / Health System

Health Plan

Digital Health Provider

Medallion

101-500

501-2000

Virtual-First Provider

Primary Care Clinic

Provider / Payer

Metabolic Health

Behavioral Health

Primary Care

Medversant

Symplr CVO

Purchasing Team

Implementation Team

Product Oversight

- *Product Usage:* The user utilizes Medallion for credentialing process, primary source verification, ongoing monitoring, and practice management in their outpatient behavioral health group.
- *Strengths:* Medallion's delegation support, continual improvements, high customer service level, and relatively seamless provider enrollment process are appreciated.
- *Weaknesses:* The user occasionally noticed typos or mistakes on the credentialing application during the payor enrollments by the Medallion team.
- *Overall Judgment:* The user highly recommends Medallion, citing its substantial positive impact on their business operations, successful support for payor enrollments and transformation of their credentialing process.

User

- *Product Usage:* Medallion is used for network credentialing and delegated credentialing for healthcare providers, with the platform facilitating the verification of information submitted by these providers.
- *Strengths:* The platform has a user-friendly interface and significantly improved processing speed compared to previous vendors, with most applications processed within a few days.
- *Weaknesses:* The platform lacks the ability for customization, doesn't notify when a secondary verification is complete, and doesn't fully support providers in understanding and completing the credentialing process.
- *Overall Judgment:* While Medallion's service and user interface are appreciated, areas for improvement include ability for customization and more proactive communication regarding task completion. Their utility for a specific organization may depend on the complexity of the credentialing needs such as multiple state licenses.

Certify

Verifiable

Men's Health

- *Product Usage:* The telemedicine clinic uses Medallion to monitor the credentials of its physicians and to assist with contracting in-network with payors.
- *Strengths:* Medallion excels at assessing payor contracts and determining market standards, and their team provides valuable advice during contract evaluation.
- *Weaknesses:* Despite having a edge in technology, significant amounts of work still require human interaction which can cause delays, and the platform's internal communication could use improvement.
- Overall Judgement: Despite some weaknesses, Medallion has proven to be as effective as any other platform for handling contracting, credentialing issues and has overall enhanced the company's operations.

- *Product Usage:* Medallion is used to support the provider licensing process by managing all communication and follow up with the Department of Health, saving time and reducing confusion.
- *Strengths:* Medallion is cost-effective and flexible regarding the number of licenses required and length of contract, they provide a platform for information collection and process tracking and their service level improves when issues are raised.
- *Weaknesses:* The platform struggles with delivering personalized and prompt communication to clinicians, and the service level can slip causing delays in achieving the agreed-upon timelines.
- *Overall Judgment:* Medallion is a satisfactory service for behavioral health licensing, however, user experience could improve, particularly in the area of timely and personalized communication.

Medallion

Customers