Product Usage: The user utilizes Medallion for credentialing process, primary source verification, ongoing monitoring, and practice management in their outpatient behavioral health group.

Strengths: Medallion’s delegation support, continual improvements, high customer service level, and relatively seamless provider enrollment process are appreciated.

Weaknesses: The user occasionally noticed typos or mistakes on the credentialing application during the payor enrollments by the Medallion team.

Overall Judgment: The user highly recommends Medallion, citing its substantial positive impact on their business operations, successful support for payor enrollments and transformation of their credentialing process.

Product Usage: Medallion is used for network credentialing and delegated credentialing for healthcare providers, with the platform facilitating the verification of information submitted by these providers.

Strengths: The platform has a user-friendly interface and significantly improved processing speed compared to previous vendors, with most applications processed within a few days.

Weaknesses: The platform lacks the ability for customization, doesn’t notify when a secondary verification is complete, and doesn’t fully support providers in understanding and completing the credentialing process.

Overall Judgment: While Medallion’s service and user interface are appreciated, areas for improvement include ability for customization and more proactive communication regarding task completion. Their utility for a specific organization may depend on the complexity of the credentialing needs such as multiple state licenses.

Product Usage: The telemedicine clinic uses Medallion to monitor the credentials of its physicians and to assist with contracting in-network with payors.

Strengths: Medallion excels at assessing payor contracts and determining market standards, and their team provides valuable advice during contract evaluation.

Weaknesses: Despite having a edge in technology, significant amounts of work still require human interaction which can cause delays, and the platform’s internal communication could use improvement.

Overall Judgement: Despite some weaknesses, Medallion has proven to be as effective as any other platform for handling contracting, credentialing issues and has overall enhanced the company’s operations.

Product Usage: Medallion is used to support the provider licensing process by managing all communication and follow up with the Department of Health, saving time and reducing confusion.

Strengths: Medallion is cost-effective and flexible regarding the number of licenses required and length of contract, they provide a platform for information collection and process tracking and their service level improves when issues are raised.

Weaknesses: The platform struggles with delivering personalized and prompt communication to clinicians, and the service level can slip causing delays in achieving the agreed-upon timelines.

Overall Judgment: Medallion is a satisfactory service for behavioral health licensing, however, user experience could improve, particularly in the area of timely and personalized communication.