OneSignal is a HIPAA-compliant customer engagement platform offering messaging services like mobile and web push notifications, in-app messaging, and email

SOC 2 Type 2

51-200

Ambulatory Practice

HIPAA

Digital Health Provider

OneSignal

Virtual-First Provider

Provider / Payer

Metabolic Health

BetterMe doubled its in-app purchases and increased app retention by 22% after integrating OneSignal for personalized mobile push, web push notifications, and in-app messaging. The app leveraged OneSignal's capabilities for segmented, personalized communication to enhance user engagement and effectively promote health challenges and upsells, significantly improving user conversion rates and overall app performance.

BetterMe

Sendgrid

Purchasing Team

User

Implementation Team

Product Oversight

- *Product Usage:* The reviewer uses OneSignal to enable their operations team to build custom flows for email campaigns and provide consolidated reporting for SMS and email.
- *Strengths:* OneSignal's strengths lie in its Journeys feature and analytics, allowing for custom flows with event triggers and providing comprehensive and easy-to-read analytical data.
- *Weaknesses:* Current weaknesses consist of a bug in OneSignal's SMS SDK, causing issues in setting up user journeys for SMS.
- *Overall Judgment:* Despite the bug issue, the likelihood of continuing to use OneSignal in the next 18-24 months is very high due to its comprehensive features and ability to handle scalability.

OneSignal

Customers