Salesforce Service Cloud is customer service-focused CRM for engagement across channels like phone, email, chat, and social media. It includes features for automation, live video chat and screen sharing, and AI-powered documentation search.

Salesforce Service Cloud is customer service-focused CRM for engagement across channels like phone, email, chat, and social media.

SOC 2 Type 2

Ambulatory Practice

Risk-Bearing Providers

Hospital / Health System

5001-10000

Health Plan

Digital Health Provider

Salesforce (Service Cloud)

Commercial Health Plan

Provider / Payer

Vendor

Riley Children’s Foundation

Priority Health

STANLEY Healthcare (now Securitas Healthcare)

Humana utilizes Service Cloud by Salesforce to enhance member engagement and provide personalized support throughout each member's wellness journey. By leveraging a single source of truth for member profiles, Humana delivers tailored messaging, service, and care coordination, resulting in faster care delivery, increased member engagement, and significant cost savings in information security.

Humana

Salesforce

Salesforce (Service Cloud)

Integrations (1)