Switchboard MD Call Center is a healthcare-focused call center solution that integrates advanced AI-driven features like live transcription, call summarization, sentiment analysis, and real-time message routing to streamline both clinical and non-clinical communications. This allows call center agents to focus more on patient interactions while reducing manual tasks.

Switchboard MD Call Center is a healthcare-focused call center solution that integrates advanced AI-driven features like live transcription, call summarization, sentiment analysis, and real-time message routing to streamline both clinical and non-clinical communications.

SOC 2 Type 2

Ambulatory Practice

HIPAA

Hospital / Health System

11-50

MDAware: Contact Center

Hospitals / Health System

Specialty Practice

Provider / Payer

Orthopedics

Reducing voicemail backlogs with AI-powered transcription, triage, and patient record matching.

EyeSouth Partners

Improving scheduling workflows through live agent calls and self-scheduling powered by agentic AI.

MDAware: Contact Center

Customers