Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions.

SOC 2 Type 2

1001-5000

Ambulatory Practice

HIPAA

PCI DSS

Hospital / Health System

GDPR

Health Plan

Digital Health Provider

Talkdesk

1-100

501-2000

2001-5000

Community Health Center

Hospitals / Health System

Primary Care Clinic

Virtual-First Provider

Provider / Payer

Vendor

Other

Metabolic Health

Primary Care

Behavioral Health

Women's Health

Integra Managed Care leverages Talkdesk Quality Management to enhance its healthcare workforce's performance, offering supervisors insights into staff interactions through call metrics analysis and recordings.

Integra Managed Care

Virtuagym replaced its legacy, on-premise system with Talkdesk’s virtual call center solution to manage growing call volume.

Virtuagym

Mochi Health uses Talkdesk to enable efficient call handling and seamless escalations to ensure patient inquiries are resolved in the first call.

Mochi Health

Memorial Healthcare System implemented Talkdesk to consolidate 12 separate on-premise contact centers into a unified Patient Access Center, aiming to improve the caller experience through automation, enhanced caller identification, and seamless integration with Epic EHR.

Memorial Healthcare System

Medfar used Talkdesk to transition all of its healthcare call center agents to work-from-home (WFH) amid the COVID-19 pandemic.

Medfar

Force Therapeutics uses Talkdesk to automate patient communications.

Force Therapeutics

Carbon Health uses Talkdesk to enhance their call response rates and efficiency through automation and AI.

Talkdesk

Integrations (1)