Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.

CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.

Clearstep provides AI-driven digital solutions to enhance patient navigation and engagement within healthcare systems. Their offerings include a virtual triage tool that allows patients to assess symptoms and receive guidance on appropriate care options, a patient services chatbot that automates routine administrative tasks such as prescription support and appointment scheduling, and clinical journey tools that streamline post-discharge monitoring and communications. These tools aim to improve patient access to care, reduce administrative burdens on healthcare providers, and optimize care team efficiency.