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Webex Contact Center

Webex Contact Center is a cloud-based customer experience solution, designed to manage customer interactions across multiple channels, including voice, chat, email, and social media. It offers AI-powered tools for call routing, sentiment analysis, and real-time agent assistance to improve customer service efficiency.

Overview
Integrations

Product Overview

Security and Compliance Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Webex Contact Center is a cloud-based customer experience solution, designed to manage customer interactions across multiple channels, including voice, chat, email, and social media. It offers AI-powered tools for call routing, sentiment analysis, and real-time agent assistance to improve customer service efficiency. The platform integrates with various CRM systems and analytics tools to provide insights into customer interactions and agent performance.

Customers Served

Hospital / Health System
Ambulatory Practice

Categories

Company Info

HQ Location
San Jose, California
Founded
1984
Headcount
10000+
Total Funding
$1B
Latest Round
Not available
Latest Round
06/04/2024

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Integrations

See all (1)

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