Product Usage: The product was used to manage a homecare agency, handling tasks like scheduling shifts, storing patient and caregiver profiles, tracking engagements with potential clients, and tracking and assigning tasks among the office.

Strengths: The user interface was simple and intuitive, and the product was effective for scheduling recurring events, managing client relationships, and keeping track of patient care plans.

Weaknesses: The search functionality was inconsistent and the Carefinder was unreliable, necessitating manual matching of caregivers with patients. Reporting was unintuitive and could have been more customizable. The system experienced significant outages over a period of several months.

Overall Judgment: Overall, the product handled the basic needs of the organization effectively. Improvements in certain areas, such as the search functionality, third-party integrations, and reliability would have resulted in a better product experience. It was appreciated when the customer service team addressed feature requests.