Product Usage: Change Healthcare’s APIs are used for claim submission, claim status, and eligibility checks.

Strengths: The product offers a self-serve option and flexible contract terms that are useful in testing and adjusting business requirements.

Weaknesses: Customer support, onboarding and sales processes are disorganized and unresponsive, making it hard to address custom needs and software issues.

Overall Judgment: Though not entirely satisfied due to several challenges, the company intends to renew the contract due to the high cost of switching to another service provider.

Product Usage: Waystar is used for daily automated claims submissions, ERA enrollment, and eligibility checking.

Strengths: Waystar is user-friendly and simple to navigate with a robust search functionality.

Weaknesses: Waystar’s reporting functionality is lacking, requiring extensive use of spreadsheets for data analysis and tracking; support responsiveness and issues with deeper engineering aspects were highlighted.

Overall Judgment: Despite its user-friendly interface and features, Waystar might not be the best solution for those companies seeking robust reporting capabilities and flawless engineering support.