Product Usage: The product is mainly used for discovering covered patients to enroll in an additional care navigation program. Patient ADT data and visit metadata are displayed in Bamboo’s patient portal.

Strengths: Its strength lies in the broad network coverage and the significantly faster data latency compared to the carrier network. Bamboo Health’s support system is responsive and helpful.

Weaknesses: The product could be improved in providing more complete notes and contextual information about the patients visit. Additionally, the the cost per ping can be expensive.

Overall Judgment: While the product has served its purpose and provided value for the company, the decreasing ROI and rising cost is making a case for reconsidering future renewals.

Product Usage: Health Gorilla is used to access external clinical visit notes to evaluate treatments and improve member records, and its portal is used to search for members’ external medical records.

Strengths: Health Gorilla presents a strong integration, great engineering and support team engagement, and favorable implementation time and cost.

Weaknesses: Health Gorilla may not cover all providers or acquire data from every inpatient facility; there are occasional performance issues and could be improved user experience on the portal.

Overall Judgement: With solid technology and reliable support, Health Gorilla contributes to operations; however, the system may benefit from an expansion of service coverage and improvement on the portal user interface.

Product Usage: Health Gorilla is used primarily for real-time patient data and ADT-level data, aiding the company in patient care coordination.

Strengths: The solution offers robust data, seamless integration, real-time updates, and excellent support during and after implementation, especially concerning the ingestion of data.

Weaknesses: The availability of updates and new data to all customers could be improved from the company’s perspective.

Overall Judgment: Health Gorilla is highly valued as a solution that supports efficient patient care coordination. The team is collaborative and supportive, making it a preferred partner over traditional service providers.