Elion
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Suki Assistant

AI Ambient Scribes
by Chief Operating Officer (formerly CTO)
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Details

Review Date
11/03/2023
Purchase Date
Q2'21
Implementation Time
<2 weeks
Product Still in Use
Yes
Purchase Amount
Intent to Renew
Sourced by

Product Rating

Product Overall
Use Case Fit
Ease of Use
API
Integrations
Support
Value

About the Reviewer

Purchasing Team
Implementation Team
Product Oversight

Reviewer Organization

Value-Based Care
Primary Care
Fee-for-Service
Brick-and-Mortar Provider
ACO

Reviewer Tech Stack

athenahealth
Salesforce
Hubspot
Hint Health

Other Products Considered

DeepScribe
iScribe

Summary

  • Product Usage: Suki is used for dictation directly into patient encounter notes and other areas, with additional functionalities for using templates in encounter plans and macros.

  • Strengths: Sukis main strength is its user-friendly nature, which allows physicians to interact with the product easily and comfortably without needing technical expertise.

  • Weaknesses: Suki could improve its native application to the same quality level as its enhanced review and further refine the tuning of its ambient mode.

  • Overall Judgment: Suki serves well as a reliable, user-friendly dictation tool with a helpful support team; its ability to work in various modes is valuable, even though some improvement areas remain.

Review

So today were chatting about Suki and how its used at your company. Before we jump into that, could you give a brief overview of the company and your role there?

We are a primary care provider under the concierge model. Our patients pay a membership fee for non-covered clinical services, and we have other value-added services around health and wellness as well. We are in four states with about 32 providers. I’m the Chief Operating Officer; I joined as the Chief Technology Officer and then took on the operations role after the first three or four years.

What was the primary problem you were looking to solve with a tool like Suki? What functionality were you looking for?

Eight or nine years ago, we implemented athenahealth, at that point we began using Entrada for dictation. At that time there weren’t many offerings on the marketplace. We used Entrada for several years, but after they were acquired by NextGen we started to see feature drift between EMRs. At that point we discovered iScribe and migrated from Entrada to iScribe. We stayed with iScribe for several years, but for several of our providers that created very long notes we were having to send their dictation through the editing process and that was rather costly.

Both products (Suki and iScribe) have/had two main modes: one was basically a cloud-based dictation, which would do voice-to-text into whichever text box you had highlighted on the computer, and the other interfaced with the EMR to pull up a patient note and dictate directly into the encounter. From a cost perspective, iScribe became prohibitively expensive for our more verbose physicians. This expense was due to the editing option where a person, on the iScribe side, would go through the notes after the voice-to-text process and clean them up, which could get extremely expensive, since they charged on a per line basis. We ended up spending $400–500 per month in editing fees for some of our physicians. At the time Suki bundled their enhanced review offering with their product, so we were able to get a cleaner note for more of our physicians at a much lower price.

In addition, iScribe’s review process took about a day to turn around, which became a bit of a choke point for some of our physicians who liked to close their notes out by the end of the day. Suki was able to return their enhanced reviews in a couple hours, which we were pretty pleased by.

Over time we’ve been able to take advantage of additional functionality in the product as well, such as using templates in encounter plans and macros to speed up the documentation process.

I think at the start the functionality for the tools we tried was about at parity, but Suki has evolved more quickly than some of the other products we looked at.

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