Builder Resources

Tactical guidance to help digital health builders make better vendor selection and technology decisions.
Guide

AI Contact Center Intelligence: Mining for data gold

Contact centers create an enormous wealth of data. Here the contact center intelligence category is discussed, including how this data can drive business decisions and how buyers can differentiate products in the category.
AI Contact Center Intelligence
Guide

AI Agent Assistants: Contact centers get a (much needed) upgrade

Vendors offering AI contact center agent assistants are discussed. Products are differentiated based on healthcare-specific workflows as well as omnichannel contact center solutions vs. standalone AI agent assistant products.
AI Contact Center Agent Assistants
Guide

AI Conversational Chat: The robots talk back

The Elion team reviews how gen AI is impacting chatbots, allowing them to be more dynamic and manage patient queries in natural language. The AI conversational chat category is described in the context of other AI contact center software.
AI Conversational Chat
Guide

Revenue Cycle Automation: Not hot, still bought

Revenue cycle automation is discussed, including RCM-focused products and vertical-agnostic products. UI automation, API integration, and AI-enabled UI navigation are compared.
Revenue Cycle Automation
Guide

AI Prior Authorization for Payers

In a continued discussion of AI prior authorization vendors, this article reviews vendors that offer prior authorization AI solutions for payers.
AI Prior Authorization for Payers
Video

Webinar: AI in Healthcare — Build vs. Buy

Three expert healthcare operators join team Elion to shed light on how they went about building homegrown AI solutions at their respective organizations from the ground up.
AI Products
Guide

AI Scribes: Q2 Pulse Check

AI ambient medical scribes remain a popular vendor category in healthcare. In this article we discuss the state of the ambient scribe market as of Q2 2024
AI Ambient Scribes
Guide

2024 Buyer’s Guide to AI Scribes

A comprehensive primer for provider organizations looking to make a technology purchase decision in the AI scribe category — covering everything from key components of a solution to best practices for evaluating vendors.
AI Ambient Scribes
Guide

Health System GenAI Adoption Report – Focus Areas & Open Questions from 20 Health Executives

Team Elion distills the insights and takeaways on practical questions related to AI adoption in healthcare sourced from first-hand discussions with 20 technology leaders across US health systems.
AI Products
Video

Webinar: Unlocking the Potential of AI Scribes

Three clinical leaders join team Elion to discuss the current state of AI-driven clinical documentation tools and share learnings from early experiences implementing the technology.
AI Ambient Scribes
Video

Webinar: Building and Scaling a Revenue Cycle Management (RCM) Function

Revenue Cycle Management experts from organizations like Brightline, Omada Health, Doctor on Demand, and Cedar breakdown what it takes to build up an RCM function from the group up as digital health provider.
Revenue Cycle Management
Guide

Headless EHRs: A Primer

An in-depth walkthrough of headless EHRs, including a definition of "headless" and a breakdown of two headless archetypes (with sample vendors for each).
Headless EHR
Electronic Health Record
Guide

The Digital Health Provider’s Guide to Selecting an EHR

A comprehensive deep dive into EHRs in digital health, including advice for operators thinking through build vs. buy as well as a step-by-step guide on how to navigate the selection process.
Electronic Health Record
Video

Webinar: EHR Selection for Digital Health

Veteran operators from firsthand, Allara Health, and Frame Fertility share insights on how to navigate EHR selection as a digital health provider.
Electronic Health Record
Elion Updates
Video

Introducing EHR Vendor Comparisons

Announcing Elion's EHR vendor comparison product. Save weeks of time on vendor evaluation and make better, more confident EHR decisions with the deepest, most comprehensive EHR dataset in the market.
Electronic Health Record
Guide

Contact Center Series - Part 4: Partnering Externally

A crash course on working with external contact centers – how to decide when to outsource, tips on selecting and contracting with vendors, and best practices for oversight.
AI Contact Center
Guide

Contact Center Series - Part 3: From Startup to Growth

Advice on navigating the scaling phase, with a focus on driving operational efficiency and improving people processes.
AI Contact Center
Guide

Contact Center Series - Part 2: Getting Started

A walkthrough of the first phase of building a contact center – setting up your initial tech stack, hiring your team, and laying the groundwork to scale.
AI Contact Center
Guide

Contact Center Series - Part 1: An Overview

A brief primer on contact centers in healthcare, including what they are, common types, and how to define your requirements.
AI Contact Center
Guide

Guide to TEFCA & QHINs

The practitioner’s guide to TEFCA and QHINs – what TEFCA is, why it exists, and its practical implications (including an overview of the first six applicant QHINs).
Interoperability
Video

Webinar: Building Call Centers in Digital Health

Industry veterans from some of digital health’s most iconic companies like Oscar, Cityblock Health, & Collective Health share insights on how to build and scale contact centers.
AI Contact Center
Guide

The Digital Health Provider’s Guide to Interoperability

An in-depth guide breaking down everything digital health providers need to know to develop their interoperability strategy.
Interoperability
Video

Webinar: Interoperability For Digital Health Providers

Insights from product leaders at Flexpa, Redesign Health, and Medidata on the fundamentals of interoperability for digital health providers.
Interoperability
Video

Webinar: Designing The Value-Based Care Tech Stack

Hard-won lessons from experts at Oak Street, firsthand, and Pearl Health on how to build a value-based care tech stack.
Value-Based Care
Elion Updates

Introducing Elion

Helping healthcare builders make better, faster technology decisions.