Elion

Provider Directory Management

Provider Directory Management can involve both offering provider databases compiled from various sources and tools designed to assist healthcare organizations in managing their own provider rosters and directories. These solutions aim to streamline the process of maintaining accurate, up-to-date information about healthcare providers, including their contact details, specialties, and affiliations. This is essential for facilitating effective patient referrals, ensuring compliance with healthcare regulations, and enhancing overall care coordination.  

4 Results
Any
1
2
3
4
5
Behavioral Health
Brick-and-Mortar Provider
Care Navigation
Digital Health Provider
Fee-for-Service
Health Plan
Healthcare Data
Value-Based Care
By Product
Filters
Implementation Team
Product Oversight
Purchasing Team
User

Symplr Transcript

Reviewed by VP
Value-Based Care
Fee-for-Service
Brick-and-Mortar Provider
Behavioral Health
1/5
11 min readReviewed on: 12/14/2023
Summary:
  • Product Usage: Symplr is used for the peer review process to monitor provider quality for a behavioral health group, streamlining an originally manual operation.

  • Strengths: The platform was affordable and the company offered responsive customer support throughout implementation.

  • Weaknesses: Symplr suffered from an antiquated user interface and problematic account setup for providers which was difficult to manage on a large scale.

  • Overall Judgment: Despite the affordable cost, the user interface difficulty and provider setup issues resulted in dissatisfaction with the selection of Symplr for peer review operations.

Other Products Considered:
N/A

Ribbon Transcript

Reviewed by Product Leader
Healthcare Data
Digital Health Provider
4.5/5
21 min readReviewed on: 09/15/2023
Summary:
  • Product Usage: Ribbon Health was used in an app for a large, self-insured employer to manage employee health, providing real-time, accurate information on provider types, medical services, availability, and insurance acceptance, thus improving provider search.

  • Strengths: The Ribbon Health teams collaborative approach, the products modularity, accuracy of data, and the efficient implementation process were significant strengths.

  • Weaknesses: As the company grew, customer attention reduced, slowing down the response time to concerns, and the initial documentation was weak, but has since improved.

  • Overall Judgment: Despite some initial problems and growing pains, Ribbon Health was an overall good choice due to their attention to customer needs, accurate data provision, and strong, collaborative team. However, as they continue to grow, maintaining their standout qualities will be a challenge.

Other Products Considered:
LexisNexis Provider Data MasterFile

Zelis Provider Nexus Transcript

Reviewed by Head of Product
Care Navigation
3.5/5
14 min readReviewed on: 08/24/2023
Summary:
  • Product Usage: The reviewer uses Zelis in their health insurance navigation company to identify in-network providers at various health plans and help customers understand their insurance plans.

  • Strengths: The main strengths of Zelis include direct access to data from insurance carriers, overall API reliability, and established relationships with many insurance carriers.

  • Weaknesses: Some weaknesses noted include outdated API structure, lack of transparency about data updates and availability, restrictions in API usage, and poor support service.

  • Overall Judgment: Despite some obstacles, the reviewer feels they made the correct choice due to Zelis unique data partnership capability and regards it as the best available option for their specific use case.

Other Products Considered:
Ribbon

Ribbon Transcript

Reviewed by Software Engineer
Health Plan
4/5
27 min readReviewed on: 07/06/2023
Summary:
  • Product Usage: Ribbon is used to clean provider and location data for the companys network directory, verify the accuracy of data sources, and provide additional metadata.

  • Strengths: The Ribbon product meets expectations in terms of data quality, is easy to use with a well-documented API, offers great support, and allows for customization without extra charges.

  • Weaknesses: The product has occasional reliability issues, does not provide hierarchical categorization for specialties, making it difficult to pull data at both levels, and the specialties endpoint could be improved.

  • Overall Judgment: The user is satisfied with Ribbons performance and plans to continue using it in the foreseeable future, largely due to the convenience and efficiency it provides. However, further improvements in data categorization and reliability could enhance user experience.

Other Products Considered:
N/A