Product Usage: CharmHealth is used as an EHR system, for notes and calendar features, a telehealth platform, a patient portal, and a revenue cycle management tool.

Strengths: CharmHealth is cost-effective, user-friendly, intuitive, and does not overwhelm users with an array of unnecessary features.

Weaknesses: CharmHealth struggles with scalability and extensive integrations, especially as the business is growing; minor issues were also found in the scheduling feature and fax system.

Overall Judgment: CharmHealth was the right tool for the initial growth stage of the company, with affordable rates and a simple interface that allowed for significant expansion but struggles with scalability pushed the company to explore other options.