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Phreesia

Phreesia

Phreesia offers products for patient intake, insurance verification, appointment management, and patient billing.

Overview
Reviews
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Reviews (1)

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3.5/5
16 min readReviewed on: 08/21/2023
Reviewer
Title: Head of Digital Product
Organization Type: Specialty Practice
Specialty: Women's Health
Summary
  • Product Usage: Phreesia is employed for automating patient intake processes, communicating with patients, managing insurance and billing data, and enabling patient self-scheduling through links embedded in the companys patient app and website.

  • Strengths: Phreesias strengths lie in its comprehensive functionality, flexibility, configurability, and the simplicity of making changes through its front end, and the self-scheduling tool worked well for the company.

  • Weaknesses: The company experienced issues with data interoperability between Phreesia and their EHR system, Athena, often encountering errors that surfaced during patient check-ins; the user experience could be improved for easier navigation, and challenges were faced with the account management team.

  • Overall Judgment: Despite Phreesia being the best option available at the time of implementation, with advancements in technology and emerging competitors, the company might reconsider its choice as issues persist.