RingCentral

Palmetto Infusion Services utilizes RingCentral for comprehensive business communications, including calls, texts, faxes, video conferences, and team messaging, resulting in a 4x increase in virtual team meetings. RingCentral's mobility and flexibility allowed the practice to seamlessly continue patient care and administrative operations from anywhere during the COVID lockdown.

Pacific Dental Services uses RingCentral to centralize and streamline communications across its vast network of dental practices, enhancing internal support operations and enabling real-time messaging for faster issue resolution. Leveraging RingCentral's open API platform, they integrate with productivity apps to improve workflows, ensure HIPAA compliance, reduce patient no-shows with automated text reminders, and seamlessly transition to teledentistry during the COVID-19 pandemic, facilitating remote patient care.

Liberty Behavioral Management Group used RingCentral to transition to telehealth, handling high-volume calls remotely while ensuring HIPAA compliance. They experienced a seamless deployment, improved productivity, and the ability to track and log patient calls, resulting in enhanced patient care and operational efficiency.

J&B Medical uses RingCentral to streamline communication, resulting in a significant reduction in average hold times and zero disruptions during the company-wide switchover. The integration of RingCentral's Contact Center has also enabled the implementation of skills-based routing, enhancing the caller experience and improving operational efficiency.

IrisVision uses RingCentral to enhance customer communication and experience, ensuring callers can reach the right person efficiently while maintaining outstanding call quality. They leverage RingCentral's SMS texting capability, Salesforce integration, and reporting tools to improve sales performance and continuously enhance the caller experience.

Interim HealthCare chose RingCentral to address their need for an efficient and scalable phone system that could manage prospective patient calls across multiple locations, provide direct lines for employees for easier communication, and support the company's growth in a cost-effective manner. This solution has improved patient services, streamlined operations, and supported HIPAA compliance efforts by eliminating the need for handwritten patient information.

ICON Eyecare selected RingCentral for its scalability, HIPAA compliance, and comprehensive feature set for team messaging and collaboration. The platform supports ICON's rapid growth and improves patient care by facilitating internal collaboration among different departments, from surgery scheduling to insurance coordination.

Heartland Dental uses RingCentral Contact Center to establish automated menus for efficient call routing, allowing patients to direct themselves to the appropriate service, which improves patient care and operational efficiency. Additionally, the platform's integration with artificial intelligence helps identify and follow up on potential new patient leads, significantly contributing to increased revenue for their supported practices.

Harmony Health Cover leveraged RingCentral's cloud phone system to meet regulatory demands for call recording and storage, integrate with their CRM for efficiency, and smoothly transition to remote work during COVID-19 lockdowns, ensuring uninterrupted customer service despite rapid company growth.

Eye Associates of Tallahassee used RingCentral to streamline operations and enhance patient experience across their five locations by enabling easy setup and adjustment of call systems, implementing a callback option for patient calls, and integrating professional messaging services through Snap Recordings. This transition allowed for better call management, reduced patient complaints about hold times, and provided a cohesive, professionally recorded voice for all phone interactions.

Dentistry for Kids and Adults utilized RingCentral's all-in-one cloud solution to maintain patient care and operational efficiency during the pandemic, enabling remote work with access to business phone numbers and digital fax through the app, and facilitating teledentistry through built-in video conferencing. The practice also benefited from the integration of RingCentral with YAPI, a patient engagement software, improving customer service by providing actionable patient information during calls.

The Centre for Neuro Skills transitioned to RingCentral as its unified communications platform to streamline operations, significantly reduce telecom costs, and enhance staff communication capabilities across messaging, phone, and video conferencing. This change allowed CNS to effectively continue patient care through remote telehealth sessions during the COVID-19 lockdowns, improving patient satisfaction with the flexibility and quality of virtual consultations.

Central Health's Joint Technology Team adopted RingCentral Glip to enhance real-time communication and collaboration within and across IT support teams. The tool has made it easier to resolve issues timely, pool knowledge for faster customer service, and foster closer team interactions, ultimately streamlining the support process.

Carlton Senior Living transitioned to RingCentral's cloud communication platform, RingEX, enhancing internal communication and resident care. This shift eliminated the need for walkie-talkies, introduced direct-dial extensions and team messaging for staff, and helped foster a collaborative environment, enabling staff to share ideas across facilities.

California Skin Institute faced challenges due to a patchwork of aging, incompatible phone systems across its growing network of locations. The implementation of RingCentral’s cloud-based communications solution enabled centralized call management, real-time monitoring, and the flexibility for staff to work remotely, significantly improving their logistical operations and readiness for unexpected transitions like the pandemic lockdown.

CHG Healthcare anticipates saving $1.1 million in telephony costs over two years after migrating its 3,000 employees to RingCentral in under eight weeks, leveraging RingCentral integrations like Salesforce, Chrome Okta, and SQL Server to enhance operational efficiencies and improve workflow across the organization.

BrightSpring Health Services chose RingCentral as their unified communication solution to support their growing number of subsidiaries and locations nationwide. This decision allowed them to efficiently manage their complex and distributed operations from a single platform, ensuring connectivity and integration across their expanding network.

Avita Care Solutions uses RingCentral across its national healthcare organization to enhance communication between patients and care teams, achieving a significant reduction in call-abandon rates and streamlining phone system management across all locations. This implementation has enabled efficient call rerouting, automatic prescription refill requests, and substantial improvements in clinical workflows and patient care experiences.

Advanced Dermatology & Cosmetic Surgery uses RingCentral across its 150+ locations to enhance call-answer rates and improve clinical and operational workflows, achieving a 40% reduction in annual telephony expenses. This transition has enabled the company to swiftly update clinic phone menus, significantly reduce missed calls through efficient call queue management, and streamline communications within the organization.