Product Usage: The reviewer’s company has been using Wheel to provide outsourced telemedicine services to their customers.

Strengths: Wheel’s strengths include their ability to address unexpected issues effectively, their sales team’s expertise and speed of innovation, and their passion for the project at hand.

Weaknesses: Implementation times can be long due to large numbers of clients and occasionally, providers have made mistakes in prescriptions or missed SLAs. The Electronical Medical Records (EMR) provided by Wheel lacks flexibility for personalization.

Overall Judgment: The reviewer has affirmed that choosing Wheel was the right decision, praising their strong collaboration and flexibility, while expressing a desire for more customization options in the future.