Zendesk

Fullscript adopted Zendesk's omnichannel support suite to streamline customer service and ensure HIPAA compliance, enabling efficient training and support across multiple channels.

Omada Health uses Zendesk to support a wide range of customers, including program participants, employers, health care plan providers, health coaches, and internal employees.

Veeva Systems uses Zendesk Support to provide timely customer support and Zendesk Guide for a customer-facing help center.

One Medical uses Zendesk Support and Guide to provide internal IT, HR, and Operations support to its employees.

mySugr uses Zendesk Support, Talk, Guide, and Chat to provide personalized customer support and self-service options for its diabetes management app users.

Life Fitness uses Zendesk to standardize, optimize, and centralize its global customer support operations across 166 countries, facilitating cross-functional collaboration and ensuring continuity in customer conversations.

Biobot Analytics, after pivoting to COVID-19 wastewater testing, experienced rapid customer growth and required a scalable solution for customer support. They implemented Zendesk to handle complex customer interactions, using features like Side Conversations for collaboration among their diverse team and self-service options for customer inquiries.

Veyo uses Zendesk to streamline its non-emergency medical transportation (NEMT) service support operations, integrating data across multiple channels for drivers, customers, and healthcare providers. Zendesk's reporting capabilities allow Veyo to monitor agent performance and adapt to changing procedures, including facilitating virtual onboarding during the COVID pandemic.

Saludsa uses Zendesk to streamline customer support processes, obtain real-time metrics, and improve agent productivity. Saludsa also uses Zendesk to automate workflows, improving first response times.

Luma Health uses Zendesk to manage customer tickets, update workflows, automate tasks, and maintain a community forum.

Harbor Path implemented Zendesk as its support and ticketing system to help uninsured patients get the medications they need. Zendesk analytics allow Harbor Path to track daily case numbers, specific medication requests, and broader patient needs.

HeartFlow uses Zendesk to integrate customer feedback into their product development.

Immunotec uses Zendesk to manage its global distribution network, providing multilingual, omnichannel support to its consultants across various countries.

HotDoc uses Zendesk to handle customer support tickets, direct customers towards self-service channels to reduce support costs, use Zendesk Suite’s automation for customer interaction deflection to self-service resources. They also leverage Zendesk Explore for advanced data analysis and reporting.

Mendelics leverages Zendesk to streamline and integrate customer interactions across both B2B and B2C segments, encompassing services like email, calls, chat, and social media platforms. Self-service options and channel management allow Mendelics to increase demand resolution through self-service and lower call volume.

Fred IT Group uses Zendesk Suite to manage customer support tickets, integrating telephony for real-time updates and employing out-of-the-box features for efficient process management. They migrated to Zendesk in stages, starting with the customer service team, and utilized customizable dashboards and self-service options to improve service delivery.

Connect and Heal (CNH Care) implemented Zendesk for customer support, centralizing support services and integrating with their telephone provider for real-time updates.

HeliosX consolidated customer care for its six healthcare brands into a single platform using Zendesk.

NHS Digital rapidly scaled its customer support capabilities using Zendesk to manage a surge from 800,000 to 29 million users, largely due to the demand for the NHS Covid Pass during the pandemic.

Medline Industries uses Zendesk across 27 independent instances to manage customer support, handling over 800,000 tickets a year across various departments. The system is integrated with Medline's logistics program to manage ticket processing and delivery tracking.