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AthenaHealth

Telehealth Platform
End-to-End Revenue Cycle Management
Electronic Health Record
Headless EHR
by Directory of Product
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Details

Review Date
06/21/2023
Purchase Date
Q3'22
Implementation Time
3-4 months
Product Still in Use
Yes
Purchase Amount
Intent to Renew
Sourced by

Product Rating

Product Overall
Use Case Fit
Ease of Use
API
Integrations
Support
Value

About the Reviewer

Purchasing Team
Implementation Team
Product Oversight

Reviewer Organization

Pulmonology
Fee-for-Service
Digital Health Provider

Reviewer Tech Stack

Enter Health
Zocdoc
Schiller

Other Products Considered

eClinicalWorks
PracticeFusion

Summary

  • Product Usage: Athenas EHR is being utilized by the medical assistants in the clinic to manage tasks such as checking patients in/out, scheduling appointments, uploading and pulling reports among others. The providers mainly use it to document patient visits and approve orders.

  • Strengths: Athena has a robust API, allowing system manipulations without touching the user interface, and it includes an integrated eFax system that manages the sorting and assignment of faxed documents.

  • Weaknesses: There is an excessive number of clicks required for charting and templates provided are not efficient as they are. The user interface for certain features also seems outdated.

  • Overall Judgment: Despite certain drawbacks, Athenas EHR would likely still be in use in two years barring any major issues like price increases, large networks moving away from it, or the shutdown of core features. A significant improvement in other EHRs could also lead to a switch.

Review

Today were going to be talking about Athena and how its being used at your company. Before we jump into that, could you give a brief overview of your company and your role there?

Yeah, so we’re creating a network of pulmonary clinics, tech-enabled, right now fee for service, eventually moving into value-based care once we figure out how specialists can do that in a meaningful way without stepping on primary care providers toes. And so kind of in that, in that sense, were focused on quality metrics on the front end before patients go to the hospital and trying to engage in preventive care, in an outpatient setting and then post discharge, how do we keep them out of the hospital so thinking more about readmissions, on the back end. We’re a hybrid clinic network, so we have a very strong in-person element with specialists and APPs (advanced practice providers) as part of our core team, delivering care but we also do a lot of home monitoring so that we can have a tight feedback loop and make sure that we can catch exacerbations or decompositions before they happen. So thats fundamentally what we do. I helped start the company from the ground up with our CEO. Technically, Im the head of clinical informatics but I’m focused on product, legal strategy, and revenue cycle management.

So when did you purchase Athena? And how long have you actually been using it in production?

Sure. So we started in like August, September, October, sometime in that range, and we signed the contract pretty quickly, maybe within a month and a half of looking at EHRs. The decision was more or less made for us, but thats why we moved so quickly. We went live sometime in January or February. But that was more on our end than it was Athena as just because we didnt have our providers lined up the way that we needed to to launch the clinic. But I think February might have been like the official go-live month or maybe it was March, something like that. We just kept pushing back until we were ready to go.

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