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Sully.ai

AI Ambient Scribes

Patient Intake

by Physician & Medical Director

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Details

Review Date

10/20/2023

Purchase Date

Q3'23

Implementation Time

N/A

Product Still in Use

Yes

Purchase Amount

Intent to Renew

Sourced by

Product Rating

Product Overall

Use Case Fit

Ease of Use

API

Integrations

Support

Value

About the Reviewer

Purchasing Team

User

Implementation Team

Product Oversight

Reviewer Organization

Value-Based Care

Pulmonology

Health Plan

Health System

Fee-for-Service

ACO

Reviewer Tech Stack

Epic

Amwell

Other Products Considered

Nuance DAX

Summary

Product Usage: The user uses Sully as a virtual scribe for both in-person and virtual clinical visits through an app on an Android phone. Sully records the interaction, generates a report, and emails it to the user, who then imports the report into their electronic medical record system (EMR).
Strengths: Highlights of Sully include its accurate capture of interactions, transformation of patient instructions into conversational language, and added value for users without automatic diagnostic codes integration. The support provided by the Sully team is also considered excellent.
Weaknesses: Sully doesn’t always accurately transcribe medicinal brand names and lacks a built-in mechanism to correct such errors. The current lack of seamless integration with Epic and other EMR systems is another limitation, hindering usage ease.
Overall Judgment: The reviewer is extremely satisfied with Sully, remarking that it fills their need for a scribe and helps with capturing necessary details correctly and comprehensively.

Review

Today, we’re talking about how you use Sully in your practice. Before we start, could you give a brief overview of the company and your role there?

I work for the largest consumer-owned integrated healthcare system in the country. It includes a health plan and a care group that offers primary care, specialty care, and surgery, among other things. We also have a university-affiliated research and education institute and a hospital system that spans one and a half states.

I am a physician specializing in pulmonary critical care and sleep. I’m the founder and director of our asthma center and the medical director of our sleep center.

What led you to search for a product like Sully?

I needed a scribe that would make documenting easier for me in my medical practice. As someone with a background in health coaching and lifestyle medicine, it was important for me to spend quality time listening to my patients and understanding their stories. Typing away on a computer during appointments prevented me from truly connecting with patients, figuring out the complexities driving their health issues, and working with them to find the best solutions to their problems. Many of the patients I see have complex conditions; they’re referred to me when other healthcare providers haven’t been able to provide answers. Establishing that collaborative connection with my patients is crucial in order to help them effectively.

Unfortunately, I found myself spending excessive amounts of time after appointments trying to document everything accurately. Initially, I sought out an in-person scribe, but human scribes take a while to train, and there’s attrition when they move to other roles, days off when they become ill, inconsistency in their quality of work, and so on. It was becoming increasingly challenging to find suitable scribes. The role doesn’t pay very well, and the available scribes are often young and not yet experienced enough to understand the subject-specific terminology.

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