Remote and AI-Enabled Language Interpretation
Remote AI-Enabled Interpretation services enable language translation in a clinical setting using a staff of remote, on-demand interpreters, AI and machine translation technology, or a combination of remote staffing and AI services. Because of requirements for HIPAA compliance, enterprise security, and support for medical terminology, consumer-oriented translation services don’t work well in the healthcare space. Products listed in this category claim HIPAA compliance, have a focus on medical interpreting, and are available remotely on a 24/7, real-time basis.
Product Usage: The user uses Sully as a virtual scribe for both in-person and virtual clinical visits through an app on an Android phone. Sully records the interaction, generates a report, and emails it to the user, who then imports the report into their electronic medical record system (EMR).
Strengths: Highlights of Sully include its accurate capture of interactions, transformation of patient instructions into conversational language, and added value for users without automatic diagnostic codes integration. The support provided by the Sully team is also considered excellent.
Weaknesses: Sully doesn’t always accurately transcribe medicinal brand names and lacks a built-in mechanism to correct such errors. The current lack of seamless integration with Epic and other EMR systems is another limitation, hindering usage ease.
Overall Judgment: The reviewer is extremely satisfied with Sully, remarking that it fills their need for a scribe and helps with capturing necessary details correctly and comprehensively.