Patient Support and Communications

Bedside Patient Engagement includes the hardware and platforms for patients while they are staying at the hospital, in addition to in-room technology to help clinicians and staff better serve their patients. Typically, platforms will provide: - Hardware, such as tablets, control devices, and televisions for patient, clinician, and staff control - Education and care plan content to help patients better understand their diagnosis or procedures - Built-in integration to the EHR at the health system

Care plan management tools enable providers to deliver personalized care plans for maternal care, pre- and post-operative care, and transitions of care. These platforms offer an array of tools including customizable templates for care plans, resources for patient education such as informative guides and instructional videos, and features for direct virtual engagement with patients. They facilitate routine check-ins and deploy surveys to monitor patient adherence and enhance overall patient engagement in care processes. Some also escalate care concerns to the broader care team as needed. While these tools are specifically built for the design and management of individual care plans, there is often overlap with categories like care team coordination , patient education , patient communications , remote patient monitoring , and medication adherence . Care plan management solutions are differentiated from care management tools in that they help healthcare organizations build, assign, and maintain detailed plans of care, often from a clinical workflow standpoint, as opposed to broader and more longitudinal tooling and dashboards used by care managers, as in value-based care contexts.

Digital Patient Education tools enhance patients' understanding of their health conditions, treatment options, and overall care processes through videos, written materials, and interactive content aimed at explaining medical diagnoses, procedures, and recommended treatment plans in an accessible and engaging manner. These products are often digital and can be personalized and white-labeled to align with specific healthcare providers or institutions, or embedded into other patient engagement tools and workflows.

The Medication Adherence category includes tools and platforms designed to help patients follow prescribed medication regimens, improving outcomes and reducing healthcare costs. These solutions leverage technologies like real-time notifications, predictive analytics, and automated workflows to minimize prescription abandonment and ensure timely medication use. They often integrate with pharmacies, medical offices, and health systems to streamline operations, offering features such as prescription tracking, automated dispensing, and home delivery. Many of these platforms also support telepharmacy services and advanced monitoring tools, such as smart devices that track medication use, providing feedback to both patients and providers. This level of monitoring helps prevent adverse drug events and reduces readmission rates, especially for high-risk populations. By facilitating early interventions and supporting compliance with value-based care initiatives, medication adherence platforms play a vital role in enhancing patient outcomes and optimizing health system performance.

Remote AI-Enabled Interpretation services enable language translation in a clinical setting using a staff of remote, on-demand interpreters, AI and machine translation technology, or a combination of remote staffing and AI services. Because of requirements for HIPAA compliance, enterprise security, and support for medical terminology, consumer-oriented translation services don’t work well in the healthcare space. Products listed in this category claim HIPAA compliance, have a focus on medical interpreting, and are available remotely on a 24/7, real-time basis.

Secure Patient Communications encompasses a range of digital communication tools designed to facilitate HIPAA-compliant interactions between providers and patients. This includes messaging, calls, and emails that ensure the confidentiality, integrity, and security of clinical and patient information. The primary goals of these communications are to enhance patient understanding of their clinical conditions, improve adherence to treatment plans, support chronic care management, and enable asynchronous clinical interaction.