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Product Overview
Security Certifications: SOC 2 Type 2, HIPAA, ISO 27001
Weave is a patient communications platform with features like phone services, texting, appointment reminders, team chat, payment processing, two-way texting, online review management, online scheduling, mobile app access, and call analytics.
Customers Served
Company Info
Founded
2011
Headcount
501-1000
Total Funding
$168M
Latest Round
Series D
Latest Round
10/24/2019
Categories
Reviews
Reviewer
Title: VP of Product and Group Product Manager
Organization Type: Virtual-First Provider
Specialty: Cardiology, Neurology
Summary
Product Usage: The reviewers, working in a health services startup, use Weave for patient communications, particularly making phone calls and sending SMS to patients.
Strengths: Weave’s strengths include affordability, HIPAA compliance, and basic communication functionalities like voice call and SMS.
Weaknesses: Weaknesses comprise dispersed and inconsistent customer support, lack of software-based option, and difficulties in phone setup.
Overall Judgment: The reviewers find Weave satisfactory for the current basic communication needs, though they express concerns about its ability to meet future requirements.
Other Products Considered
Customers
12
Verified customers
Type
0
1
2
3
4
5
Specialty Practice (5)
Virtual-First Provider (1)
Specialty
0
1
2
3
Dentistry (3)
Cardiology (1)
Neurology (1)
Plastic Surgery and Aesthetics (1)
Showcased Customers
Physical therapy practice uses Weave Reviews to increase their online reviews and Weave’s missed call texts to capture new patients.
Dental practice uses Weave’s mobile app for patient communication.
Vision Care Associates uses Weave to spend less time on the phone with callbacks, alert patients of pickup reminders using text messaging, and align messaging across multiple practice locations.
Dental practice uses Weave Email Marketing to send out specials or other important information.