Product Usage: The mental healthcare provider uses Spruce Health primarily for reaching out to patients and their emergency contacts by clinicians and customer support staff who handle tasks like scheduling.

Strengths: Spruce Health’s strengths lie in its stable and reliable UI, the good design, and the responsive customer service that even involved productive engagements with the CTO.

Weaknesses: Spruce’s weaknesses are primarily limitations in functionality, lack of interoperability, and inability to support automation to the level the reviewer’s company requires.

Overall Judgment: The product was a worthy investment at the time of its acquisition; however, as the company scales, the lack of automation and interoperability make it a potential limitation. So they are looking into other options.