Product Overview
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Vendor’s Notes
Use Cases
Welkin is ideal for those who treat and manage preventative, follow-up and chronic conditions. This includes a vast number of use cases for those providing longitudinal care including emerging and established care models. Sample of use cases can be found here:
https://welkinhealth.com/solutions/
Core Differentiators
Our commitment to program customization is key: organizations have total control over the nuances of their healthcare program builds. Our API-first platform’s specialty is automating processes, care coordination, scheduling, and security. Create workflows from end-to-end from intake to scheduled check-ins to tracking patient progress. Build in escalations to relevant care team members for patients needing immediate assistance along the way.
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Reviews
See all (5)
Product Usage: The product is used as an all-in-one system for phone communications, ticketing, order management, and customer automation processes, including follow-ups and reminders.
Strengths: The main strength of the product is its powerful automation capabilities and its flexibility, making it conducive for varied strategies in healthcare firms.
Weaknesses: Phone and ticketing functions are basic and are areas that could be improved.
Overall Judgment: The system has proved extremely useful for achieving product-market fit by acting as an all-in-one solution negating the need for multiple SaaS tools.
Product Usage: Welkin is primarily used for communication between nurses, facilitating referrals, telehealth sessions, and documentation.
Strengths: Welkin is praised for its flexibility and customizability that allows in-house feature development.
Weaknesses: Users are suggesting improvements in the assessment templates’ interactivity and the functionality of the calendar feature.
Overall Judgment: Despite its minor weaknesses, Welkin is greatly appreciated for its effective overall product and features.
Product Usage: Welkin is used primarily for communication between the clinical team and patients, with custom-built features and functionality present to facilitate seamless transitions.
Strengths: The platform’s strengths include its trackability for patients, customizability, robust API, and security permissions which provide a level of control for sensitive data.
Weaknesses: Welkin lacks a functionality to easily switch coverage for users when providers are unavailable and a feature that correctly links conversations to the involved parties’ account in the case of child-parent relationships.
Overall Judgment: Despite a few lacking functionalities, Welkin has been a good fit for the company due to its strengths and the company has appreciated the support and responsiveness to their requests.