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Product Overview
Security Certifications: SOC 2, GDPR, ISO 27001
Freshdesk is a customer support and engagement platform with features like multi-channel communication, ticketing, automation, and analytics. While it is possible to make the product HIPAA-compliant, it requires some configuration.
Customers Served
Company Info
Founded
2010
Headcount
5001-10000
Total Funding
$484M
Latest Round
Secondary market
Latest Round
02/01/2020
Categories
Demos
Reviews
Reviewer
Title: COO
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
Product Usage: The reviewer used Freshdesk as a ticketing system to manage a higher volume of support queries and automate workflows for prioritizing tickets.
Strengths: Freshdesk excels in automated workflow creations, assigning tickets, categorization and templated responses with the flexibility to adjust as per changing needs.
Weaknesses: The major weaknesses of Freshdesk are poor reporting capabilities, slow loading due to excessive embedded charts, and lack of scheduling options for sending responses.
Overall Judgment: Despite some usability concerns and poor reporting capabilities, Freshdesk’s workflow automation and affordability make it a suitable choice for small to medium businesses with high-volume email support needs.
Customers
1
Verified customers
Type
0
1
Virtual-First Provider (1)
Specialty
0
1
Behavioral Health (1)