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Freshdesk

Freshdesk is a customer support and engagement platform with features like multi-channel communication, ticketing, automation, and analytics.

Product Overview

Freshdesk is a customer support and engagement platform with features like multi-channel communication, ticketing, automation, and analytics. While it is possible to make the product HIPAA-compliant, it requires some configuration.

Customers Served

Digital Health Provider
Ambulatory Practice

Company Info

Founded
2010
Headcount
5000+
Total Funding
$484M
Latest Round
Secondary market
Latest Round
02/01/2020

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Categories

Demos

Reviews

Freshdesk Transcript
View Product Page

3/5
11 min readReviewed on: 08/30/2023
Reviewer
Title: COO
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
  • Product Usage: The reviewer used Freshdesk as a ticketing system to manage a higher volume of support queries and automate workflows for prioritizing tickets.

  • Strengths: Freshdesk excels in automated workflow creations, assigning tickets, categorization and templated responses with the flexibility to adjust as per changing needs.

  • Weaknesses: The major weaknesses of Freshdesk are poor reporting capabilities, slow loading due to excessive embedded charts, and lack of scheduling options for sending responses.

  • Overall Judgment: Despite some usability concerns and poor reporting capabilities, Freshdesks workflow automation and affordability make it a suitable choice for small to medium businesses with high-volume email support needs.

Other Products Considered

Customers

1
Verified customers
Type
100%
0
1
Virtual-First Provider (1)
Specialty
100%
0
1
Behavioral Health (1)