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Product Overview
Security and Compliance Certifications: SOC 2 Type 2, ISO 27001
Freshdesk is a customer support and engagement platform with features like multi-channel communication, ticketing, automation, and analytics. While it is possible to make the product HIPAA-compliant, it requires some configuration.
Customers Served
Categories
Company Info
HQ Location
San Mateo, California
Founded
2010
Headcount
5001-10000
Total Funding
$484M
Latest Round
Secondary market
Latest Round
02/01/2020
Company Socials
Demos
Reviews
See all (1)
Reviewer
Title: COO
Organization Type: Virtual-First Provider
Specialty: Behavioral Health
Summary
Product Usage: The reviewer used Freshdesk as a ticketing system to manage a higher volume of support queries and automate workflows for prioritizing tickets.
Strengths: Freshdesk excels in automated workflow creations, assigning tickets, categorization and templated responses with the flexibility to adjust as per changing needs.
Weaknesses: The major weaknesses of Freshdesk are poor reporting capabilities, slow loading due to excessive embedded charts, and lack of scheduling options for sending responses.
Overall Judgment: Despite some usability concerns and poor reporting capabilities, Freshdesk’s workflow automation and affordability make it a suitable choice for small to medium businesses with high-volume email support needs.
Customers
1
Verified customers
Type
0
1
Virtual-First Provider (1)
Specialty
0
1
Behavioral Health (1)
HubSpot
HubSpot
Company Info
Founded: 2006
Headcount: 1001-5000
Customers
Customers Served: Digital Health Provider
Product Overview
2 ReviewsSecurity and Compliance Certifications: HIPAA
HubSpot offers healthcare organizations tools for marketing, sales, and customer service, including blog building, email marketing, social media management, and CRM features, and now provides HIPAA compliance for patient data management.
Kustomer
Kustomer
Company Info
Headcount: 51-200
Customers
Customers Served: Digital Health Provider, Ambulatory Practice
Product Overview
1 ReviewsSecurity and Compliance Certifications: SOC 2 Type 2, HIPAA, GDPR, ISO 27001
Kustomer is a HIPAA-compliant CRM Platform for integrating service tickets, customer interactions, and patient data. It supports multiple communication channels and incorporates AI into its workflows. Note: It was at one point no longer HIPAA compliant, but has since re-certified.
Other Categories
Canvas Medical
Claimed
Canvas
Company Info
Founded: 2015
Headcount: 51-200
Customers
Verified Customers: 11
Customers Served: Digital Health Provider, Ambulatory Practice
Product Overview
8 ReviewsSecurity and Compliance Certifications: HITRUST CSF, SOC 2 Type 2, ONC Health IT (2015 Edition)
Canvas Medical is an EHR and revenue cycle management platform that focuses on providing a complete UI for clinicians while providing SDKs and APIs for extending capabilities. It provides out-of-the-box features for scheduling, charting, ordering for labs, medications, and referrals, claims and patient payments, clinical data exchange, and workflows for collaboration and results reporting. Their SDK and a FHIR-based API enable creating new workflows within the application and integrating third party applications.