Product Overview
Customers Served
Company Info
Categories
Quick Take
Pricing
Use Cases
Candid Health works with
(1) digital health providers,
(2) physician groups,
(3) management services organizations (MSOs),
(4) and electronic medical record platforms.
Core Differentiators
Candid’s revenue cycle automation platform delivers
(1) a robust, extensible data integration foundation for bringing together all key RCM data sets into a single environment and
(2) a highly configurable rules engine for managing the complexity of claims and remit processing, which in turn power
(3) a fully featured claim operations workspace and rich, granular data and reporting
Reviews
Product Usage: Candid is mainly used for post-visit claims adjudication, including claim submission, payment posting, denial management, accounts receivable, and reporting.
Strengths: The product offers a clear user interface, sufficient denial management functionality, responsive customer service and is more cost-effective compared to competitors.
Weaknesses: The product lacks the ability to bulk edit claims and some configuration options are not available to end users but must be done by their engineering team.
Overall Judgment: Despite minor areas for improvement, the product is a valuable, cost-effective solution to revenue cycle management, with excellent customer service and a straightforward user interface.
Product Usage: The product is used for back-end revenue cycle processes, from claim submission to payer and patient payment reconciliation.
Strengths: The product is flexible, accepts APIs, and works with a variety of claim formats.
Weaknesses: The product is a startup, meaning they are still building and developing certain features that established products already have.
Overall Judgment: The reviewer deemed their choice of Candid Health to be the right one as it provides flexibility and partnership that other mature products might not offer.
Product Usage: Candid Health is used to submit claims, handle EFT/ERA and EDI enrollments, perform preliminary checks on claims, and manage the claims process through an integrated workflow.
Strengths: Candid Health’s key strengths include a highly responsive team, a tech-focused approach, and a flexible rules engine.
Weaknesses: Ambiguity in service scope was a challenge initially which led to some confusion about responsibilities, the CSV export feature has been less reliable, and larger-scale operations may want to bring certain services in-house to handle higher complexity.
Overall Judgment: Candid Health comes highly recommended for its high-quality sales process, support, and account management, with particularly positive remarks on its ability to improve workflows and its desire to grow with customer base.