Product Usage: The reviewer uses Healthie for clinical documentation such as note-taking and care plans, with potential plans to use its billing features in the future.

Strengths: The reviewer appreciates Healthie’s customizability, semi-white label capabilities and its form functionality, with certain areas for improvement.

Weaknesses: Weak areas mentioned include care plan functionality, limited modification ability of certain form features, under-developed auditing visibility and occasional disruptive updates.

Overall Judgment: Despite some areas for improvement, the reviewer believes they made the right decision with Healthie, attributing this to the product’s customizability, stability, and strong customer support.

Product Usage: The product, Healthie, is used primarily for scheduling, allowing seamless management of availability, booking, rescheduling, and cancellation of appointments by both care team providers and members.

Strengths: Healthie’s API-first approach makes it easy to integrate with existing product stacks, it offers modular subscription options allowing for purchase of only required features, and it is reliable with no recorded downtime hindering patient-care interactions.

Weaknesses: Healthie’s native user interface design and availability of only Zoom for teleconferencing are not the best, but their existence did not prevent the swift launch of the product and eventual implementation of improvements.

Overall Judgment: Healthie has proved the right choice for handling scheduling functionalities, thanks to its seamless integration with existing infrastructure, customizability, reliability, pricing structure, and overall ease of use. It is recommended for businesses in need of similar solutions.

Product Usage: The product has been used as a platform to deliver wellness content to members and for scheduling integrations with their EHR.

Strengths: The product successfully delivers wellness content, allows sign-ups for classes, and integrates schedules to avoid double bookings.

Weaknesses: The platform has lackluster user experience, insufficient reporting capabilities, problematic login processes, unscheduled product upgrades, and a complex licensing structure.

Overall Judgment: Due to their shift towards becoming an EHR and lackluster user experience, the company has decided to transition away from this product.