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Salesforce

Salesforce (Service Cloud)

Salesforce Service Cloud is customer service-focused CRM for engagement across channels like phone, email, chat, and social media.

Overview
Customers
Integrations

Product Overview

Security and Compliance Certifications: SOC 2 Type 2
Salesforce Service Cloud is customer service-focused CRM for engagement across channels like phone, email, chat, and social media. It includes features for automation, live video chat and screen sharing, and AI-powered documentation search.

Customers Served

Digital Health Provider
Ambulatory Practice
Hospital / Health System
Health Plan
Risk-Bearing Providers

Categories

Company Info

HQ Location
San Francisco, California
Founded
1999
Headcount
5001-10000
Total Funding
$65.4M
Latest Round
Post IPO equity
Latest Round
10/18/2022

Company Socials

LinkedIn
X
Crunchbase
YouTube
Vimeo
GitHug

Customers

4
Verified customers
Type
100%
0
1
Commercial Health Plan (1)
Showcased Customers
See all (4)
Riley Children’s Foundation
Priority Health
STANLEY Healthcare (now Securitas Healthcare)
Humana
Type: Commercial Health Plan
Humana utilizes Service Cloud by Salesforce to enhance member engagement and provide personalized support throughout each member's wellness journey. By leveraging a single source of truth for member profiles, Humana delivers tailored messaging, service, and care coordination, resulting in faster care delivery, increased member engagement, and significant cost savings in information security.

Integrations

See all (1)

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