Zendesk for healthcare offers a secure, omnichannel CRM with HIPAA-compliant features, including a unified agent workspace, real-time analytics, AI-powered automation, and comprehensive patient data integration.

Laguna Health offers Conversational AI care management solutions that improve care manager efficiency and performance. Laguna solutions include a browser extension and integrated platform that provide live transcriptions and structured summaries, conversation tips, suggested insights and pathways, as well as training and quality reviews. It supports out-of-the-box integrations with cloud based CRMs/EHRs and call center software like Salesforce and Pega.

Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.

Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.

BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.

Bright Pattern is an omnichannel contact center using AI to decrease wait times, speed up resolution, and improve customer satisfaction. Bright Pattern’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients. Their AI-enabled solutions include speech and voice recognition for authentication, agent assistance providing suggestions during chat, automated triage, sentiment detection to coach agents, and IVA bots

Convin is AI contact center software that automates call QA and agent coaching and identifies behaviors and actions to improve contact center performance.

Dialpad is an omnichannel contact center using AI to generate call summaries and transcripts. Dialpad’s AI engine uses automatic speech recognition, natural language processes, semantic search, and generative AI to deliver summaries and enable agents. Dialpad’s solutions are not specific to healthcare but they serve clients in healthcare and related industries.

First Outcomes offers AI-driven solutions for healthcare practices, focusing on front desk, call center, and mid-office automation. Their AI patient service representatives manage tasks such as appointment scheduling, prescription refills, patient payments, and post-procedure follow-ups. The system supports English and Spanish, operates 24/7, and integrates with EHR systems.

Five9 is an omnichannel contact center solution that is using AI to support customers with intelligent virtual agents (IVA) and assist agents during interactions. They are also applying AI to contact center analytics and after-call workflow automation.

Genesys is an omnichannel contact center that is using AI for predictive engagement, supporting customers with chat- and voicebots, and assisting agent performance. Their AI capabilities include predictive engagement tools to engage customers at the right time, intelligent virtual agents, and predictive routing solutions to match customers with the right human agents. Their internal solutions include workforce engagement and employee performance management solutions, agent assistants that provide recommendations to agents, and speech and text analysis tools.

Justcall is a customer communication platform using AI to automate outbound campaign and improve efficiency of contact center operations. Justcall’s solutions are not specific to healthcare but they offer HIPAA compliant solutions to healthcare clients.

Level AI is an AI contact center intelligence and automation platform that analyzes voice and chat encounters, provides live recommendations to agents, and automates QA.

NICE is an omnichannel contact center that is using AI to enable customer self-service and assist agents. Their Enlighten AI solutions include Enlighten Autopilot intelligent virtual agents, Enlighten Copilot to improve agent focus and productivity, and a broader set of use cases such as interaction summaries, predictive call routing, and customer sentiment improvement tools.

Rotera Alyks is a digital assistant and revenue cycle automation platform designed to assist with call center operations, real-time insurance discovery, denials management, and knowledge management by providing actionable suggestions and automating routine tasks. The platform can integrate with EHRs and other systems via API, and supports customized workflows.

Talkdesk is a cloud contact center with targeted healthcare offerings and customizable AI solutions. Talkdesk has a partnership with Epic focused on implementing AI to support autonomous handling of functions such as password resets and they offer an AI Trainer human-in-the-loop tool to help businesses train their own AI models.

UJET is a contact center solution using AI to power virtual agents and emphasizing secure solutions for healthcare. It includes conversational chat bots, autodialers and patient-facing call routing, and agent assistants.

Verbal is an AI-enabled agent assistance and performance improvement platform for virtual care providers. Providers make patient calls through the Verbal platform, which provides real-time reminders and feedback to clinicians, in addition to automatically generating notes from patient interactions. Each customer's AI model and checklist is trained to align with their specific communication practices, comparing transcripts against organizational best practices. Additionally, Verbal provides post-call assessments, adherence scores, patient summaries, and captures metrics like speaker pace, listen/talk ratio, and sentiment, viewable through a manager dashboard.