Product Overview
Customers Served
Categories
Company Info
Company Socials
Vendor’s Notes
Use Cases
Balto helps contact centers increase revenue, improve compliance, and enhance agent performance—all in real time.
- Sales Acceleration: Agents get instant recommendations for rebuttals, pricing, and objection handling, leading to higher close rates and faster deal cycles.
- Compliance Enforcement: Ensure every agent follows required scripts, disclosures, and regulatory guidelines with automatic adherence tracking.
- QA Automation: Replace manual call scoring with AI-driven, automatic QA, saving thousands of hours while identifying coaching opportunities.
- Coaching & Training: Reduce onboarding time by 50% by giving new agents live, on-screen guidance instead of relying on lengthy training sessions.
- Salesforce & CCaaS Integrations: Sync call data, insights, and performance analytics directly into existing workflows for seamless reporting and optimization.
Balto makes AI work for humans, in the moment, where it matters most.
Core Differentiators
Balto isn't just another AI tool for contact centers—it’s the real-time AI co-pilot that makes agents faster, supervisors sharper, and QA teams more effective. Unlike traditional analytics platforms that offer insights after the fact, Balto guides conversations in the moment, ensuring compliance, maximizing conversions, and improving customer experiences on the fly. Our proprietary AI doesn’t just listen—it coaches, scores, and optimizes in real time, cutting onboarding times in half and boosting agent performance instantly. Seamlessly integrated with Salesforce and CCaaS platforms, Balto turns every call into data-driven action without disrupting workflows. Speed is our edge: faster ramp-ups, faster coaching, faster insights. When competitors focus on intelligence and power, we double down on execution and immediacy—because in contact centers, seconds matter.