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Product Overview
Security and Compliance Certifications: SOC 2 Type 2, HIPAA, PCI DSS
Balto is a real-time guidance platform for contact center agents that uses AI to analyze audio and generate prompts and notifications.
Customers Served
Categories
Company Info
HQ Location
St Louis, MO
Founded
2017
Headcount
51-200
Total Funding
$50.5M
Latest Round
Series B
Latest Round
09/19/2021
Company Socials
Customers
4
Verified customers
Type
0
1
Commercial Health Plan (1)
Showcased Customers
See all (4)
Gonzaba Medical Group uses Balto to improve call efficiency and satisfaction, reaching a satisfaction rate of 89% within two months. Balto provides immediate access to provider-specific information and helped reduce average call handling time by 60 seconds, improving overall patient service by ensuring informational consistency and personalized patient interactions.
Emergicon leverages Balto's Real-Time Guidance to provide its hybrid contact center team with immediate access to consistent, accurate information, enhancing response times to customer queries in ambulance billing services. Balto has significantly reduced hold times, improved call handling efficiency, and facilitated continuous training, ensuring successful customer service outcomes and agent performance.
Abstrakt
Abstrakt
Company Info
Founded: 2020
Headcount: 1-10
Customers
Verified Customers: 2
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: SOC 2 Type 1, GDPR
Abstrakt is AI call guidance software that provides real-time agent guidance to improve compliance and automate QA.
Other Categories
Amazon Web Services
Amazon Connect
Company Info
Founded: 2006
Headcount: 5001-10000
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan, Life Sciences
Product Overview
Amazon Connect is a cloud-based contact center service by AWS that provides a unified interface for handling customer interactions via voice, chat, and tasks. It includes capabilities such as skills-based routing to match customers with the best-suited agent, real-time caller authentication, and fraud detection using voice characteristics, and detailed case management to track and resolve customer issues across multiple interactions. Additionally, it offers advanced analytics for sentiment analysis, transcription, and compliance monitoring, as well as tools for agent productivity like generative AI-powered assistance and customizable step-by-step guides.
Birch.ai
BirchAI
Company Info
Founded: 2020
Headcount: 11-50
Customers
Customers Served: Digital Health Provider, Ambulatory Practice, Hospital / Health System, Health Plan
Product Overview
Security and Compliance Certifications: HIPAA
BirchAI is AI contact center software that generates post-call summaries, classifies encounters, and analyzes contact center performance.