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Customers
4
Verified customers
Type
0
1
Commercial Health Plan (1)
4
Showcased Customers
Gonzaba Medical Group uses Balto to improve call efficiency and satisfaction, reaching a satisfaction rate of 89% within two months. Balto provides immediate access to provider-specific information and helped reduce average call handling time by 60 seconds, improving overall patient service by ensuring informational consistency and personalized patient interactions.
Emergicon leverages Balto's Real-Time Guidance to provide its hybrid contact center team with immediate access to consistent, accurate information, enhancing response times to customer queries in ambulance billing services. Balto has significantly reduced hold times, improved call handling efficiency, and facilitated continuous training, ensuring successful customer service outcomes and agent performance.