Bland is an infrastructure solution to build AI phone agents for a variety of healthcare use cases, including cold calling for surveys, prior authorization, appointment scheduling, verification of benefits, and automated follow up to inbound inquiries. On the technical side, Bland have built their own LLM models for lower-latency conversations and higher reliability, and have the ability to break conversations into various sub-prompts to scale conversational complexity.

CallMiner is a conversation intelligence platform that AI and machine learning to analyze omnichannel customer interactions, interpret customer sentiment, and generate trend insights.

Parakeet Health provides an AI-driven contact center solution that can handle appointment scheduling, billing inquiries, and frequently asked questions by integrating with EHR and practice management systems. The AI agent offers intelligent call reminders, collects payments, and provides actionable analytics to help practices improve patient interactions and operational efficiency.