Product Overview
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Vendor’s Notes
Use Cases
CallMiner supports contact center experience and experience management use cases. Contact center leaders can use CallMiner to improve operational efficiency, search for trends and emotions in conversations, such as sentiment, and use those insights to identify areas of opportunity and improve performance post-interaction and in real time. Business leaders outside of the contact center, including customer experience, sales, product development and more, can use CallMiner to build prediction models and identify the most impactful insights to act on.
Core Differentiators
CallMiner provides omni-channel conversation intelligence that analyzes customer interactions and feedback at scale, in aggregate and real-time, to drive improvement in contact center performance, CX, and across the organization. It differentiates through robust AI-powered agent quality management, coaching, task automation and real-time guidance, and a deep level of analytics and customer experience insight powered by highly configurable AI.