Customers
6
Verified customers
Type
0
1
2
Hospitals / Health System (2)
Commercial Health Plan (1)
Provider Headcount
0
1
101-500 (1)
501-2000 (1)
6
Showcased Customers
UCHealth uses CallMiner to improve contact center efficiency and benefit its patients and the entire healthcare community.
Avadyne Health leverages CallMiner to analyze 100% of its contact center calls, aiding agent training and coaching on communication techniques.
USCB America overcame challenges in providing timely feedback and ensuring 100% compliance in patient conversations by implementing CallMiner. This solution enhanced their operations, including halving the time required for employee onboarding and training.
VitalityHealth uses CallMiner to record, transcribe, and analyze calls to monitor quality, track performance, and support individual learning by flagging calls with potential concerns. The analysis focuses on regulatory compliance, service excellence, and process assurance to ensure comprehensive quality assessment, improving Vitality’s customer experience capabilities and increasing compliance of core internal processes.
Kelsey-Sebold Clinic selected CallMiner to gain greater insights into patient experience, call performance and agent performance.
UPMC leverages CallMiner to deliver a world-class member experience, fostering a culture of commitment, accountability and service excellence.